Director of Global Customer Support & Applications Engineering

ePropelled; Laconia (NH); On-site; USD 180,000 - 280,000; Full time

Job summary

ePropelled in New Hampshire seeks a seasoned Director of Global Customer Support & Applications Engineering to lead a worldwide team spanning the USA, UK, and India. This is a hands-on engineering leadership role, blending deep technical expertise with customer focus to make the company easy to buy from and easy to operate.

You will own the customer lifecycle from opportunity through evaluation, integration, deployment, and field support, build world‑class support processes, and collaborate

Qualifications

• 10+ years of engineering experience.
• 5+ years of engineering management or technical leadership.
• Experience leading global, geographically distributed teams.
• Direct interaction with technical customers.
• Pre-Sales Applications Engineering and post-sales experience.
• Hands-on troubleshooting and systems engineering capabilities.

Responsibilities

• Lead a global team of Pre-Sales, Post-Sales, Field Applications, and Customer Applications Engineers.
• Own customer lifecycle from opportunity through deployment and field support.
• Develop and implement global technical support processes, standards, and training.
• Collaborate with Sales, Quality, Product Management, Manufacturing, and Sales teams.
• Serve as Voice of the Customer, turning field experience into product input.

Skills

Engineering leadership

Pre-Sales Applications Engineering

Post-Sales Support

Global team leadership

Customer relationship management

Job description

Director of Global Customer Support & Applications Engineering

Laconia, United States | Posted on 09/22/2026

ePropelled flexible technology portfolio represents a major innovation in the market, just as many industries and society as a whole are gearing up for a greener world. We apply our knowledge and experience to create solutions based on in-depth research and thorough testing while looking into the future for inspiration.

Job Description

We’re Hiring: Director of GlobalCustomer Support & Applications Engineering

ePropelled is looking for an experienced,hands-on engineering leader to build and lead our global Customer Support &Applications Engineering organization across the USA, UK, and India.

This is not a traditional customerservice role.

It is a senior engineering leadershipposition for someone who can combine deep technical expertise, customer focus,commercial awareness, and team leadership to make ePropelled exceptionallyeasy to buy from, integrate with, and operate.

What You’ll Own

You will lead the technical customerrelationship throughout the complete lifecycle, from initial opportunityand product selection through evaluation, design-in, integration, testing,production deployment, and field support.

You will:

• Build and lead a global team of Pre-Sales ApplicationsEngineers, Post-Sales Support Engineers, Field Applications Engineers, andCustomer Applications Engineers
  
• Partner directly with Sales to understand customerrequirements, select the right products, develop propulsion andpower-system solutions, and remove technical barriers to winning business
  
• Establish a Customer Applications & Support EngineeringLaboratory at our New Hampshire facility to reproduce customerapplications, troubleshoot complex problems, perform root-cause analysis,and validate solutions
  
• Own customer evaluation programs from initial shipment throughtechnical success, design-in, and production
  
• Develop world-class global technical support processes,standards, training, escalation procedures, and a shared engineeringknowledge base
  
• Work closely with Quality, Product Management, ProductEngineering, Manufacturing, and Sales
  
• Serve as a key technical Voice of the Customer, turning fieldexperience into actionable product and roadmap input
  
• Build a culture where customer technical issues are ownedthrough resolution
  

A core objective of this organizationwill be to handle 99% of routine customer technical inquiries and resolve 95%+of customer technical problems without requiring Product Engineeringintervention.

What We’re Looking For

We’re looking for an engineering leader whois equally comfortable leading a global organization, working directly withcustomers, supporting Sales, and getting hands-on in an engineering lab.

Requirements

You should bring:

• 10+ years of relevant engineering and industry experience
  
• 5+ years of engineering management or technical leadershipexperience
  
• Experience building and leading technical engineering teams
  
• Significant direct interaction with technical customers
  
• Pre-Sales Applications Engineering experience
  
• Post-Sales, Customer Engineering, Field ApplicationsEngineering, or similar experience
  
• Strong hands‑on troubleshooting and systems-engineeringcapabilities
  
• Experience with complex electromechanical systems
  
• Experience working across Sales, Engineering, Quality,Manufacturing, and Product Management
  
• Experience leading geographically distributed teams
  
• Willingness to travel domestically and internationally
  

Technical Experience

Strong practical experience across severalof the following areas is highly desirable:

Electric propulsion | BLDC andpermanent-magnet motors | Electronic Speed Controllers | Motor controls | Powerelectronics | Starter-generators | Batteries and DC power systems | CAN /DroneCAN | Embedded controls | Flight and vehicle controllers | UAV / UGV /maritime autonomous systems | System integration | Diagnostics | Engineeringtest and validation

Direct experience with electric motortechnology, motor design, motor controls, or propulsion-system engineering is asignificant advantage.

Experience in aerospace, defense, robotics,autonomous systems, electric vehicles, advanced mobility, electric aviation, orindustrial electric propulsion is particularly relevant.

The Mindset

We want someone who is technicallycredible, highly responsive, analytical, commercially aware, calm underpressure, and comfortable taking ownership.

Most importantly:

A customer technical problem belongs to usuntil it is solved.

If you’re an engineering leader who wantsto build a global organization at the intersection of advanced electricpropulsion, customers, engineering, and commercial growth, we’d like to hearfrom you.