Global Director of Child Safety Operations

TikTok Inc.; San Jose (CA); On-site; USD 190,000 - 487,000; Full time

Job summary

TikTok is seeking a Global Head of Child Safety Operations within the Trust & Safety Team to lead a global team focused on the timely detection and removal of content involving child safety concerns. You will partner with Legal, Policy, Product & Process teams to manage escalations and incidents, protecting users and ensuring compliant operations.

You will shape long-term hiring strategies, drive process improvements, and serve as a senior public-facing voice for safeguarding mechanisms.

Qualifications

• Minimum Qualification(s): You have at least 5+ years of experience working with Trust and Safety issues with an emphasis on child safety, including online abuse.
• Minimum Qualification(s): You have at least 5+ years of management experience leading operational and cross regional teams.
• Minimum Qualification(s): You have experience in handling Law Enforcement Child Safety investigations and engaging with Law Enforcement.
• Minimum Qualification(s): You have experience in reviewing or being exposed to sensitive content as a part of removal flows calibrations and escalations management.
• Minimum Qualification(s): You have experience in managing multiple projects and devising team strategies.
• Minimum Qualification(s): You have the ability to work successfully in cross-functional teams, senior stakeholders, and executives.
• Minimum Qualification(s): You have excellent verbal and written communication, and presentation skills.
• Preferred Qualification(s): Experience representing a company externally on safety issues with a range of government stakeholders and regulators

Responsibilities

• Lead a team of Child Safety Leads and Specialists, ensuring daily operational effectiveness, set goals for the team, and be responsible for their wellness.
• Coach/mentor team members and devise development plans for their professional development.
• Lead and manage escalations of child safety requests, including from law enforcement, liaising with Legal, Policy, Product, Government Relations and Law Enforcement Operations colleagues whenever necessary.
• Identify risks and issues across the business and create programs and processes to solve them proactively. Establish regular reporting to keep stakeholders up to date on progress, findings and recommendations.
• Manage multiple projects of moderate-to-high complexity and scope. Work cross-functionally to ensure coordination and alignment on objectives and key results.
• Enhance our operational workflows via process improvements and identification of automation opportunities. Drive innovation regarding processes and best practices for implementing policies.
• Represent TikTok as a senior public-facing voice on our safeguarding and reporting mechanisms for child safety exploitation and abuse material, including participation in external forums with child protection organisations
• Keep abreast and evaluate the impact of global legislative, regulatory and legal developments related to the handling and reporting of child safety material.
• Define and implement a long-term strategy to deal with hiring and volume growth to continue to meet goals in this area for TikTok.
• Set, interpret performance metrics with the goal of impacting organizational change as a result.
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Job description

TikTok is seeking a Global Head of Child Safety Operations within the Trust & Safety Team to lead a global team focused on the timely detection and removal of content involving child safety concerns. You will partner with Legal, Policy, Product & Process teams to manage escalations and incidents, protecting users and ensuring compliant operations.

You will shape long-term hiring strategies, drive process improvements, and serve as a senior public-facing voice for safeguarding mechanisms.