Global Director, Multi-Cloud Delivery & SAP Operations

Resolve Tech Solutions, LLC; Town of Texas (WI); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Resolve Tech Solutions, LLC is seeking a Sr. Director for MCD Commercial Delivery, responsible for leading the operations of SAP/Non-SAP workloads across multi-cloud environments. This leadership role demands oversight of cross-functional global teams, ensuring service excellence and operational governance within a Managed Services framework.

The ideal candidate will have extensive experience in IT Managed Services and cloud delivery, focusing on SAP and non-SAP workloads, and possess strong skills in stakeholder management and continuous improvement initiatives.

Qualifications

• 10+ years of experience in IT Managed Services, Cloud Delivery, or Infrastructure Operations.
• 3+ years in a leadership role managing technical teams and client portfolios.
• Experience with AWS, Azure, and GCP environments.

Responsibilities

• Oversee day-to-day operations ensuring SLA compliance and incident closure.
• Conduct regular service reviews and manage client escalations.
• Coordinate activities across cloud environments ensuring security and compliance.

Skills

Cloud delivery management

IT Managed Services

Cross-functional team leadership

Stakeholder management

Analytical problem-solving

Tools

ServiceNow

Jira

Confluence

Job description

Resolve Tech Solutions, LLC is seeking a Sr. Director for MCD Commercial Delivery, responsible for leading the operations of SAP/Non-SAP workloads across multi-cloud environments. This leadership role demands oversight of cross-functional global teams, ensuring service excellence and operational governance within a Managed Services framework.

The ideal candidate will have extensive experience in IT Managed Services and cloud delivery, focusing on SAP and non-SAP workloads, and possess strong skills in stakeholder management and continuous improvement initiatives.