Global Director, CRM & Commercial Platform Strategy

Jobtailor; Illinois; On-site; USD 140,000 - 200,000; Full time

Job summary

Ingredion seeks a senior leader to shape and drive multi-year product strategies for its commercial platform portfolio, with a focus on CRM, customer experience, and cross-functional collaboration. The role requires translating business priorities into scalable capabilities and governance across global teams.

The ideal candidate has extensive experience in digital product management, AI-enabled automation, and leading large, matrixed organizations to deliver revenue growth and operational

Qualifications

• Bachelor's degree or equivalent relevant experience; MBA or advanced degree is an advantage.
• Significant leadership experience in B2B commercial platforms, CRM, digital product management or commercial transformation within a global, matrixed organisation.
• Track record of shaping multi-year product or platform strategies, investment cases, governance and portfolio decisions.
• Strong product-management skills.
• Ability to translate business needs into clear workflows, roadmaps, requirements and outcomes.
• Experience leading teams and influencing senior stakeholders across functions, regions and technology partners.
• Working knowledge of Salesforce ecosystems, customer and service platforms, enterprise knowledge, generative AI, intelligent search or automation.

Responsibilities

• Define the multi-year vision and roadmap for Ingredion’s commercial platform portfolio.
• Translate priorities into scalable capabilities and investment plans.
• Establish product governance, vision, discovery, roadmaps and lifecycle ownership.
• Guide global CRM and commercial platforms governance.
• Create consistency across customer, sales and service workflows.
• Translate CX and business priorities into scalable knowledge and automation capabilities.
• Lead prioritization, funding recommendations and portfolio trade-offs.
• Resolve cross-product dependencies and balance global standards with regional needs.
• Inspire and develop a global multidisciplinary team.
• Build cross-functional partnerships across Commercial, CX, Sales Ops, Marketing, Service, Innovation, Supply Chain and Digital Tech Solutions.

Skills

Leadership experience

Product management

Cross-functional collaboration

Strategic portfolio management

Education

Bachelor's degree

MBA or advanced degree

Tools

Salesforce

Generative AI

Intelligent search

Automation platforms

Job description

Ingredion seeks a senior leader to shape and drive multi-year product strategies for its commercial platform portfolio, with a focus on CRM, customer experience, and cross-functional collaboration. The role requires translating business priorities into scalable capabilities and governance across global teams.

The ideal candidate has extensive experience in digital product management, AI-enabled automation, and leading large, matrixed organizations to deliver revenue growth and operational