Director, Commercial Platforms & Customer Capabilities

Ingredion Incorporated; Bridgewater (MA); On-site; USD 181,000 - 242,000; Full time

Benefits offered by this job

Competitive rewards

Comprehensive wellbeing support

Flexibility in work arrangements

Career growth and development

Recognition programs

Job summary

Ingredion Incorporated is seeking aSenior leader to shape the multi-year commercial capability strategy and drive a unified CRM and customer platform roadmap across global functions. You will lead product governance, discovery, and delivery while enabling scalable knowledge and automation solutions to improve customer experience.

You will build and motivate a high-performing, matrixed team and collaborate with senior stakeholders across regions and technology partners to translate business

Qualifications

• Significant leadership experience in B2B commercial platforms, CRM, digital product management or commercial transformation.
• Bachelor's degree required; MBA/advanced degree is a plus.
• Strong ability to translate business needs into clear workflows and roadmaps.

Responsibilities

• Shape multi-year commercial capability strategy and roadmap for Ingredion’s platform portfolio.
• Oversee product management, governance, and lifecycle decisions with clear ownership.
• Lead global CRM and customer platforms governance to unify workflows across regions.
• Drive knowledge, AI, and automation initiatives to improve decision making and customer experience.
• Develop a high-performing, globally dispersed team and cross-functional partnerships.

Skills

Leadership

CRM

Product management

Stakeholder engagement

Education

Bachelor's degree

MBA or advanced degree

Tools

Salesforce

Automation

AI platforms

Job description

LOCATION: Bridgewater (preferred) or Westchester

REPORTS TO: Sr Director Commercial Capabilities Development, Customer Experience & Solution Selling

DIRECT REPORTS: 6

About Ingredion

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Shape how Ingredion connects commercial strategy, customer needs and technology at global scale.

What you will do

• Shape commercial capability strategy – Define the multi-year vision, roadmap for Ingredion’s commercial platform portfolio, translating enterprise priorities into scalable capabilities, operating requirements, investment cases and a sequenced plan for growth.
• Product management and portfolio governance – Establish disciplined product and portfolio practices that focus on measurable business value, including clear product vision, discovery, roadmaps, requirements, release planning, lifecycle decisions and defined ownership.
• Advance CRM and customer platforms – Guide the global business strategy and governance for CRM and commercial platforms, creating consistency and greater value across customer, sales and service workflows.
• Scale knowledge, AI and automation – Translate priorities from Customer Experience and business priorities into scalable knowledge, self-service, transactional, service and automation capabilities, enterprise knowledge that simplify work, improve decisions and enhance the customer experience.
• Orchestrate portfolio investment and delivery – Lead transparent prioritization, funding recommendations and portfolio trade-offs, resolving cross-product dependencies and balancing global standards with justified regional needs.
• Develop a high-performing team and strong partnerships – Inspire, coach and grow a global multidisciplinary team across platform management, product ownership, business analysis and knowledge, while building the cross-functional relationships needed to move priorities from strategy to delivery.

What you will bring

• A bachelor’s degree or equivalent relevant experience; an MBA or advanced degree is an advantage.
• Significant leadership experience in B2B commercial platforms, CRM, digital product management or commercial transformation within a global, matrixed organisation.
• A track record of shaping multi-year product or platform strategies, investment cases, governance and portfolio decisions.
• Strong product-management skills and the ability to translate business needs into clear workflows, roadmaps, requirements and outcomes.
• Experience leading teams and influencing senior stakeholders across functions, regions and technology partners.
• Working knowledge of Salesforce ecosystems, customer and service platforms, enterprise knowledge, generative AI, intelligent search or automation.

Who you are

• Commercially minded – You connect technology choices to customer value and business growth.
• Enterprise-focused – You create clarity, alignment and shared ownership across a complex organisation, pro-actively engaging with stakeholder across different functions and regions.
• People-centred – You set direction, develop talent and build an inclusive, high-performing team.
• Decisive and structured – You bring discipline to priorities, investment, risk and delivery.
• Curious and responsible about AI – You balance innovation with trusted data, governance, human judgement and measurable value.

Why join Ingredion?

At Ingredion, you can shape global capabilities with visible business impact while growing your career alongside talented, caring colleagues. We offer:

• Competitive rewards – Salary and performance-based pay that recognise your contribution.
• Comprehensive wellbeing support – Health, long-term savings and resources for physical, mental and emotional wellbeing.
• Flexibility – Work arrangements designed to support professional and personal needs.
• Career growth – Learning, development and opportunities to build a rewarding global career.
• Recognition – A culture of real-time appreciation and personalised rewards.

Pay & Benefits

Relocation Available: Yes, Within Country Pay Range: $181,400.00-$241,866.67 Annual. This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.