Global Director, Billing Ops — SaaS Quote-to-Cash

Grow; Austin (TX); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health and wellness benefits

Internal mobility

Career development resources

Education support

Inclusive workplace

Work-life balance

Global mobility

Job summary

Epicor is seeking a Director, Billing Operations to lead a global team and build a scalable, customer-focused billing function within the Quote-to-Cash organization. You will partner across IT, Finance, and Revenue to improve accuracy, timing, and forecasting.

You will balance transformation with operational execution, developing teams through change and building strong cross-functional partnerships to enable future growth and global mobility.

Qualifications

• 11+ years of experience in billing operations or related finance roles, preferably global SaaS.
• 6+ years leading and developing teams across geographies.
• Deep knowledge of SaaS, subscription, recurring revenue, and professional services billing.
• Strong understanding of end-to-end Quote-to-Cash processes and controls.

Responsibilities

• Lead the global Billing Operations team, setting priorities, expectations, and development plans.
• Own billing performance, forecast accuracy, metrics, and issue resolution across models.
• Collaborate with IT, PMO, and Q2C to improve processes, automation, and capabilities.
• Strengthen upstream processes with Order Management and other Q2C teams to improve data quality and controls.
• Support financial close activities and AR health in partnership with Accounting and Revenue.
• Establish and improve billing governance, policies, and root-cause analysis.

Skills

Billing operations leadership

People leadership

Stakeholder management

Process improvement

Data analytics

Education

Bachelor's degree in Finance/Accounting/Business Administration

Related degree or equivalent experience

Tools

Salesforce Billing

Salesforce Revenue Cloud

Zuora

Job description

Epicor is seeking a Director, Billing Operations to lead a global team and build a scalable, customer-focused billing function within the Quote-to-Cash organization. You will partner across IT, Finance, and Revenue to improve accuracy, timing, and forecasting.

You will balance transformation with operational execution, developing teams through change and building strong cross-functional partnerships to enable future growth and global mobility.