Global Digital Experience Strategy Leader

EY; Boston (MA); Hybrid; USD 267,000 - 587,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Total Rewards package

Job summary

EY is seeking an Experience Innovation Strategy Leader to partner with clients, customers, and stakeholders to deliver actionable strategies and digital experiences. You will guide end-to-end journeys, define operating models, and drive data-informed product development across EY’s technology suite.

You will lead global design studios, collaborate with Adobe and other partners, and champion design excellence through scalable knowledge sharing and training initiatives.

Qualifications

• Masters in Business Administration or equivalent degree.
• 10+ years of leadership and innovation experience in the technology sector.
• Consulting skills and C-suite executive client engagement experience with global brands.
• Design studio management and tactical work involving design thinking, service design, user experience, customer experience, digital and industrial design, as well as technology demonstrations.

Responsibilities

• Formulating ‘experience innovation’ vision, strategy, capability and operating model.
• Devising technological products and solutions defined by exceptional quality experiences that are informed by data.
• Designing, developing and implementing an experience layer of tools and technologies which allows for personalization at a user/persona level, working closely with Alliance partners such as Adobe across their suite of user interface and personalization technologies.
• Equipping and managing global design studios optimized for client experience and co-creation. Deploying ‘living-design-lab’ for test-oriented prototyping and agile generation of new data and insights.
• Engaging with clients, their customers, partners, analysts, academia, organizations and industry bodies to promote EY as a leader in the area of Experience through differentiated products and platforms in the market with a value-driven and growth mindset.
• Collaborating with stakeholders across the business and in interdisciplinary activities to succeed together. Formalizing partner ecosystem, engagement models and go-to-market strategies.
• Overseeing the user experience team to achieve best-in-class user experience accreditation in the market. Promoting design excellence across product team by scaling knowledge sharing programs and training.

Skills

Leadership

Client engagement

Design thinking

Studio management

Cross-functional collaboration

Entrepreneurial mindset

Narrative storytelling

Data-informed decision making

Communication

Strategic thinking

Education

MBA or equivalent

Tools

Adobe suite

Job description

EY is seeking an Experience Innovation Strategy Leader to partner with clients, customers, and stakeholders to deliver actionable strategies and digital experiences. You will guide end-to-end journeys, define operating models, and drive data-informed product development across EY’s technology suite.

You will lead global design studios, collaborate with Adobe and other partners, and champion design excellence through scalable knowledge sharing and training initiatives.