Experience Strategy Leader, Client Technology

FlagshipKansas; Topeka, Northern (KS, KY); Hybrid; USD 267,000 - 587,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Flexible vacation policy

Job summary

EY seeks an Experience Innovation Strategy Leader to partner across disciplines and deliver actionable strategies that create compelling experiences using EY’s technologies. You’ll lead the end-to-end customer journey and drive data-informed product decisions.

You will guide cross-functional teams, craft innovative experience platforms, and collaborate with partners like Adobe to scale personalization while shaping a growth-oriented, inclusive culture.

Qualifications

• Master’s in Business Administration or equivalent degree.
• 10+ years of leadership and innovation experience in the technology sector.
• Consulting skills and C-suite executive client engagement experience with global brands.
• Design studio management and tactical work involving design thinking, service design, user experience, customer experience, digital and industrial design, as well as technology demonstrations.
• People management, coaching, mentoring and training skills.
• Portfolio with body of work involving ventures, emerging technologies and digital transformation.
• Technology demonstrations and presentations at industry forums, conferences and events.
• Experience partnering with, or conducting qualitative and/or quantitative research, from insights to implications leading to product definition and delivery.

Responsibilities

• Formulating ‘experience innovation’ vision, strategy, capability and operating model.
• Devising technological products and solutions defined by exceptional quality experiences that are informed by data.
• Designing, developing and implementing an experience layer of tools and technologies which allows for personalization at a user/persona level, working closely with Alliance partners such as Adobe across their suite of user interface and personalization technologies.
• Equipping and managing global design studios optimized for client experience and co-creation. Deploying ‘living-design-lab’ for test-oriented prototyping and agile generation of new data and insights.
• Engaging with clients, their customers, partners, analysts, academia, organizations and industry bodies to promote EY as a leader in the area of Experience through differentiated products and platforms in the market with a value-driven and growth mindset.
• Collaborating with stakeholders across the business and in interdisciplinary activities to succeed together. Formalizing partner ecosystem, engagement models and go-to-market strategies.
• Overseeing the user experience team to achieve best-in-class user experience accreditation in the market. Promoting design excellence across product team by scaling knowledge sharing programs and training.

Skills

Leadership experience

MBA

Consulting skills

Design studio mgmt

People management

Portfolio of work

Public speaking

Education

MBA

Tools

Adobe

Job description

EY seeks an Experience Innovation Strategy Leader to partner across disciplines and deliver actionable strategies that create compelling experiences using EY’s technologies. You’ll lead the end-to-end customer journey and drive data-informed product decisions.

You will guide cross-functional teams, craft innovative experience platforms, and collaborate with partners like Adobe to scale personalization while shaping a growth-oriented, inclusive culture.