Global Delivery Center Transformation Leader

Grant Thornton; Arlington (VA); Hybrid; USD 160,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

In-person attendance at least three 3

Job summary

Grant Thornton, Arlington, VA, is seeking an Associate Director, Delivery Center Organization Effectiveness to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM and to drive standardization across a 10,000+ resource network.

The role requires a proven IT services portfolio leader with strong executive presence, exceptional communication, and hands-on program management to partner with senior leadership and deliver scalable, repeatable playbooks and onboarding processes.

Qualifications

• Bachelor’s degree in IT, Business or another related field.
• 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven experience of running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale
• Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Should be a hands‑on leader with strong portfolio and program management and a strong bias towards execution.
• Fluent and professional English—verbal and written.
• Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.
• Experience in high-growth environments with large-scale ramp-ups (5000 - 10,000+ resources).

Responsibilities

• Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale including stakeholder and internal communications, Delivery Center portal, DC Collateral - Playbooks, Presentations, case studies, and brand consistency across delivery centers.
• Support build of delivery center strategy, stakeholder management and governance including SteerCo's, monthly quarterly reviews to effectively communicate progress against the program portfolio with the ROI.
• Develop Delivery Center Playbooks outlining how to engage across delivery centers and best practices of working with delivery centers.
• Build customer success stories and testimonials across delivery centers and help accelerate adoption and engagement across delivery center.
• Establish repeatable onboarding playbooks, processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
• Other duties as assigned.

Skills

IT service delivery

Portfolio management

Executive presence

English proficiency

Global delivery centers

Education

Bachelor’s degree in IT, Business or related field

MBA preferred

Job description

Grant Thornton, Arlington, VA, is seeking an Associate Director, Delivery Center Organization Effectiveness to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM and to drive standardization across a 10,000+ resource network.

The role requires a proven IT services portfolio leader with strong executive presence, exceptional communication, and hands-on program management to partner with senior leadership and deliver scalable, repeatable playbooks and onboarding processes.