Global Datacenter Account Lead

Caterpillar Financial Services Corporation; Alpharetta (GA); On-site; USD 159,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) savings plans

Health Savings Account

Flexible Spending Accounts

Career Development

Incentive bonus

Parental leave

Tuition Reimbursement

Job summary

Caterpillar's Electric Power Division is seeking a Datacenter Senior Account Manager to lead a strategic global data center account. You will serve as the primary customer interface, managing executive relationships worldwide while representing the full portfolio of Electric Power solutions and services to support the customer's critical power infrastructure and business objectives.

The role emphasizes strong account management, cross-functional collaboration, and delivering value through

Qualifications

• A college or university degree or equivalent experience.
• 8+ years of industry experience in Electric Power & Data Center applications.
• Understanding of data center design topologies and Cat Electric Power product application within the data center industry desired.
• Previous field and/or account management experience with Caterpillar Dealers and Customers desired.
• Custom Packaging/System integration sales/marketing or engineering experience.
• Must be able to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.

Responsibilities

• Manage and meet Electric Power Division (EPD) business plan for assigned accounts, including revenue, price and volume.
• Manage assigned account’s Request for Product (RFP) pipeline and translation into financial business planning (ABP/RBM) process.
• Manage corporate account contracts with assigned accounts, including loyalty programs, master terms and conditions, and framework agreements while working in close collaboration with the Legal Services Division.
• Manage onboarding process for new dealers including coordination for bid package submittal, commissioning, aftermarket and all process related requirements.
• Develop coverage strategy for each assigned account to leverage technical, project management, commercial and aftermarket resources to maximize Caterpillar revenue and profit.
• Coordinate with the supply chain teams to ensure Caterpillar supply chain serves the need of each customer. This includes the genset and the complete packaged solution.
• Manage customer annual business review process and customer satisfaction metrics.
• Work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
• Manage the compliance of assignments and keep up to date with new industry trends, changing technology and regulations affecting the competitive environment.
• Transfer industry knowledge into EP product planning discussions.
• Support the mentoring and development of Account Managers leading other data center segment accounts to help drive their specific learning / development needs.

Skills

Customer Focus

Industry Knowledge

Negotiating

Relationship Management

Account Management

Value Selling

Education

Bachelor's degree or equivalent experience

Job description

Caterpillar's Electric Power Division is seeking a Datacenter Senior Account Manager to lead a strategic global data center account. You will serve as the primary customer interface, managing executive relationships worldwide while representing the full portfolio of Electric Power solutions and services to support the customer's critical power infrastructure and business objectives.

The role emphasizes strong account management, cross-functional collaboration, and delivering value through