Customer Success Manager – Data Center & Power Projects

Caterpillar Financial Services Corporation; Alpharetta (GA); On-site; USD 148,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account

Flexible Spending Accounts

Career Development

Incentive bonus

Relocation assistance

Employee discounts

Paras

Job summary

Caterpillar Inc.'s Electric Power Division has an opening for a Customer Success Manager (CSM). The CSM will oversee and coordinate project execution management for large gas and data center projects, including leaders in the data center and technology sectors.

The CSM plays a critical role in developing and deploying project timeline management for customer data center projects and alignment with Caterpillar’s commitment to delivering sustainable and reliable solutions.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 8+ years of industry experience – Preferred in Electric Power & Data Center applications.
• Understanding of data center design topologies and Cat Electric Power product application within the data center industry desired.
• Previous field and/or account management experience with Caterpillar Dealers and Customers desired.

Responsibilities

• Own project execution after award - Serve as the primary owner of large prime power projects once the customer commitment is made and lead execution from order placement through installation and commissioning.
• Develop and manage the customer sales execution plan - coordinate milestones, RTS dates, site readiness, commissioning schedules, change orders, and project governance across the lifecycle
• Act as the central point for coordination - bridge customers, dealers, EPCs, service teams, supply chain, operations, engineering, and product groups
• Validate and refine customer scope - confirm customer requirements, project scope, equipment selections, uptime commitments, site conditions, and execution assumptions ensuring the final solution remains aligned with customer needs.
• Champion customer outcomes throughout the lifecycle - act as VOC & VOB; helping drive dealer readiness, service planning, parts strategy, lifecycle support, customer communications, progress reporting, and successful long‑term customer outcomes.
• Working directly with customers to collect information - sell additional products and services to current customers, and ensure customers' needs are met.

Skills

Customer Focus

Industry Knowledge

Decision Making

Effective Communications

Relationship Management

Education

Bachelor’s degree or equivalent work experience

Job description

Caterpillar Inc.'s Electric Power Division has an opening for a Customer Success Manager (CSM). The CSM will oversee and coordinate project execution management for large gas and data center projects, including leaders in the data center and technology sectors.

The CSM plays a critical role in developing and deploying project timeline management for customer data center projects and alignment with Caterpillar’s commitment to delivering sustainable and reliable solutions.