Global Data Center TPM: Policy & Training

Google; Council Bluffs (IA); On-site; USD 163,000 - 236,000; Full time

Job summary

Google is seeking a Technical Program Manager to lead the Data Center Incidents and Availability team. You will own end-to-end policy and program execution across electrical, mechanical, and controls domains, collaborating with global teams to prevent incidents and improve reliability.

You will design training curricula, manage postmortems, and translate trends into actionable improvements while communicating with executives and engineers alike.

Qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• Experience in critical data center operations or mission critical experience.
• Experience in human performance improvement.

Responsibilities

• Manage and evolve the global critical work process program and policy, ensuring alignment across all equipment domains including Electrical, Mechanical, and Controls.
• Field and prioritize program bugs, driving the development of tools and processes that optimize critical work execution.
• Develop and maintain comprehensive training curricula, including instructor-led materials and Learning Management System (LMS) modules. Coordinate and manage regional trainers to deliver training sessions to the global fleet, ensuring consistent adoption of program standards.
• Translate critical operation event trends and Data Center Facility Availability data into measurable reporting, scalable action items and policy updates to prevent incident recurrence.
• Consult with site teams during postmortem creation and Bug/Business Review Board closeout to investigate and properly assess operational errors and root causes. Review final postmortem documentation and key event root cause coding for accuracy.

Skills

Cross-functional project management

Global program management

Technical training design

Public speaking

Willingness to travel

Education

Bachelor's degree in a technical field

Tools

Learning Management System (LMS)

Job description

Google is seeking a Technical Program Manager to lead the Data Center Incidents and Availability team. You will own end-to-end policy and program execution across electrical, mechanical, and controls domains, collaborating with global teams to prevent incidents and improve reliability.

You will design training curricula, manage postmortems, and translate trends into actionable improvements while communicating with executives and engineers alike.