Global Data Center Quality Manager

Caterpillar Financial Services Corporation; Griffin (GA); On-site; USD 159,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Tuition Reimbursement

Job summary

Caterpillar Inc. is seeking a Quality Manager for Electric Power Data Center Key Accounts to lead quality efforts on a global scale. You will manage a specialists team and partner with customers and dealers to ensure high standards and continuous improvements.

You will drive onboarding, audits, and data-driven decisions while aligning with Caterpillar's data center market leadership goals and ensuring strong collaboration across regions.

Qualifications

• Customer focus drives decisions to meet client needs and deliver tailored solutions.
• Experience gathering and analyzing data from diverse stakeholders to form conclusions.
• Strong writing and speaking skills to communicate clearly with teams and customers.
• Ability to recognize, anticipate, and resolve problems affecting quality and delivery.
• Ability to manage long-term relationships with clients, vendors, and peers.
• Broad technical competence to propose and implement effective solutions.

Responsibilities

• Lead and develop the Data Center Key Accounts Customer Support Quality Team to deliver on goals.
• Manage and meet the division's quality and commissioning goals for Data Center Key Accounts.
• Develop and maintain processes and tools to ensure customers view Caterpillar and Cat Dealers favorably.
• Support Quality onboarding processes for Cat Facilities, Dealers, and Strategic Suppliers.
• Lead customer quality and social audits of Caterpillar Facilities, Dealer Operations, and Strategic Suppliers.
• Answer technical questions for complex issues and guide resolution with customers.
• Prioritize and implement product improvements related to customer issues and cost impact.
• Develop in-depth knowledge of products and programs and team capabilities.
• Collaborate with diverse teams and cultures to resolve differences effectively.

Skills

Customer Focus

Data Gathering & Analysis

Effective Communications

Problem Solving

Relationship Management

Technical Excellence

Job description

Caterpillar Inc. is seeking a Quality Manager for Electric Power Data Center Key Accounts to lead quality efforts on a global scale. You will manage a specialists team and partner with customers and dealers to ensure high standards and continuous improvements.

You will drive onboarding, audits, and data-driven decisions while aligning with Caterpillar's data center market leadership goals and ensuring strong collaboration across regions.