Global Data Center Infra Install & Hardware Integration Engineer

Vultr; United States; Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Insurance premiums covered

401(k) match

Professional development reimbursement

Paid time off & holidays

Remote office stipend

Internet reimbursement

Gym reimbursement

Wellable subscription

Job summary

Vultr is seeking a highly skilled and experienced Infrastructure Operations Engineer to analyze, diagnose, and resolve complex hardware and system-level failures across our cloud infrastructure. You will lead physical deployments, ensure hardware health, and collaborate with on-site and remote teams to meet stringent standards across global data centers.

The role requires extensive travel and hands-on work with servers, storage, and network assets, with a focus on reliability, performance, and

Qualifications

• Experience using Jira to manage, track, and document issues, RMAs, and escalations.
• Experience diagnosing hardware and system-level issues in a data center or infrastructure environment.
• Experience in RMA workflows, hardware lifecycle management, or infrastructure support.
• Hands-on experience with NVIDIA and/or AMD GPU technologies.
• Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause.
• Experience working with hardware vendors and managing technical escalations or support cases.
• Strong understanding of server hardware, system architecture, and data center operations.
• Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths.
• Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams.

Responsibilities

• Lead local and international site deployments by overseeing the physical installation, cabling, and configuration of server, storage, and network assets across our global footprint.
• Serve as the technical authority for certifying new CPU and GPU compute generations, ensuring hardware health and performance meet production standards.
• Manage the integration of Spine-and-Leaf network fabrics using Juniper switching platforms, ensuring seamless connectivity across all architectural layers.
• Direct hands-on system initialization and firmware management for diverse hardware environments, including Dell, Supermicro, and AMD-based platforms.
• Enforce strict adherence to BICSI standards and internal guidelines for all physical infrastructure, including power distribution and structured cabling designs.
• Coordinate with remote engineering and local site teams to align build methodologies and eliminate technical blockers during the deployment lifecycle.
• Facilitate final site acceptance by managing comprehensive punch lists, tracking remediation efforts, and securing formal sign-off for production handover.
• Maintain rigorous documentation for every build-out, including rack elevations, cable schedules, and validated as-built reports for power and cooling.
• Create close out packages and documentation for Run Book handoff to Operations

Skills

System diagnosis

Troubleshooting

Data center operations

Technical escalations

Documentation

Communication

Vendor management

Tools

Jira

Confluence

Vendor portals

Job description

Vultr is seeking a highly skilled and experienced Infrastructure Operations Engineer to analyze, diagnose, and resolve complex hardware and system-level failures across our cloud infrastructure. You will lead physical deployments, ensure hardware health, and collaborate with on-site and remote teams to meet stringent standards across global data centers.

The role requires extensive travel and hands-on work with servers, storage, and network assets, with a focus on reliability, performance, and