Global Data Center Field Services Leader

SPX Cooling Tech, LLC; Overland Park (KS); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) match

Educational assistance

Leadership development programs

Recognition programs

Job summary

SPX Cooling Technologies is seeking a Manager, Field Services to build and lead a global Data Center Field Services organization, ensuring world-class installation, commissioning, warranty, lifecycle service, and aftermarket support for hyperscale and mission-critical customers.

This role partners with Sales, Engineering, Product Management, Quality, Operations, and Supply Chain to standardize processes, drive improvements, and meet customer, safety, and financial objectives while building

Qualifications

• Bachelor's degree in Engineering, Operations, Construction Management, Business, or related field or equivalent experience.
• Seven or more years of progressive leadership experience in field service, commissioning, industrial equipment, construction, manufacturing, or mission-critical operations.
• Demonstrated success leading field service organizations and third-party service providers.
• Experience developing scalable operational processes and service delivery models.
• Experience supporting data centers, mission-critical infrastructure, HVAC, cooling systems, industrial equipment, or similar technical products preferred.

Responsibilities

• Build and lead a scalable Field Services organization supporting installation, commissioning, warranty, and lifecycle service activities.
• Develop workforce planning, staffing strategies, and service partner capabilities to support global business growth.
• Establish standardized installation, commissioning, warranty, and field service processes that deliver consistent, high-quality execution.
• Ensure field operations comply with customer, safety, regulatory, and quality requirements.
• Lead warranty response activities and coordinate cross-functional resolution of complex technical issues.
• Partner with Engineering and Quality to identify root causes and implement corrective and preventive actions.
• Develop technician training, certification, and third-party service partner qualification programs.
• Establish field service KPIs and performance reporting to improve productivity, responsiveness, quality, and customer satisfaction.
• Build strong relationships with customers, contractors, commissioning agents, and internal stakeholders during critical project deployments.
• Collaborate with Commercial, Product Management, Engineering, Manufacturing, and Operations to continuously improve field execution and customer experience.
• Support the expansion of preventative maintenance, lifecycle service offerings, and aftermarket growth initiatives.
• Lead continuous improvement initiatives that enhance operational effectiveness while reducing cost and improving customer outcomes.

Skills

Leadership

Communication

Organizational skills

Problem solving

Cross-functional collaboration

Strategic leadership

Education

Bachelor's degree in Engineering, Operations, Construction Management, Business, or related field

Tools

Microsoft Office

Lean Six Sigma

Job description

SPX Cooling Technologies is seeking a Manager, Field Services to build and lead a global Data Center Field Services organization, ensuring world-class installation, commissioning, warranty, lifecycle service, and aftermarket support for hyperscale and mission-critical customers.

This role partners with Sales, Engineering, Product Management, Quality, Operations, and Supply Chain to standardize processes, drive improvements, and meet customer, safety, and financial objectives while building