Global Customs Operations Manager

FNS, Inc.; Carson (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

STD Insurance

LTD Insurance

Paid Time Off

Additional PTO

Years of Service Awards

Education Assistance

Job summary

FNS, Inc. in Carson, CA is seeking a senior leader to oversee the customs brokerage department, directing a team of entry writers and managing the full import clearance workflow. You will ensure compliance with U.S.

customs laws, PGAs, and company SOPs while driving process improvements and team performance. Ideal candidates have 7+ years in customs brokerage or international trade operations, with 2–3 years in management, and strong Excel/Office skills.

Qualifications

• Bachelor’s degree preferred in Business Administration, International Trade, Logistics, or related field.
• 7+ years in customs brokerage or international trade operations, including 2–3 years in a management or supervisory capacity.
• Strong expertise in U.S. customs laws and regulations (19 CFR, HTS classifications, PGAs, duty/valuation, etc.).
• Demonstrated leadership and team-management skills, ability to build and develop high-performing teams.
• Excellent analytical, problem-solving, and data-driven decision making skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint.
• Experience with customs/brokerage systems preferred.
• Bilingual in Korean and English is required.

Responsibilities

• Lead and oversee the customs brokerage department including the team of entry writers, ensuring that operational goals and KPIs are met.
• Manage the entire import clearance workflow: from customs entries and ISF filings to broker relationships, audits, billing, and client communications.
• Ensure compliance with all applicable U.S. customs regulations, partner government agencies, trade policies, and company SOPs.
• Review and improve department processes: work distribution, quality control, performance measurement and continuous improvement.
• Train, coach, and evaluate team members, manage staffing, workflow capacity, and performance metrics.
• Act as escalation point for complex or high-risk shipments, broker disputes, compliance issues, and audit findings.
• Partner with Sales, Operations, Finance, and Legal teams to support new account onboarding, client growth, and service delivery.
• Maintain and enhance customs clearance systems, reporting tools, data analytics, and entry tracking.
• Provide regular management reports on department performance, cost control, and compliance status.

Skills

Leadership

Team Management

Analytical Skills

Detail Oriented

Excel Proficiency

Bilingual Korean/English

Education

Bachelor's degree (Business Admin, Intl Trade, Logistics)

Tools

Brokerage Systems

Job description

FNS, Inc. in Carson, CA is seeking a senior leader to oversee the customs brokerage department, directing a team of entry writers and managing the full import clearance workflow. You will ensure compliance with U.S.

customs laws, PGAs, and company SOPs while driving process improvements and team performance. Ideal candidates have 7+ years in customs brokerage or international trade operations, with 2–3 years in management, and strong Excel/Office skills.