Global Customs Entry Pro: Compliance & Operations

APM Terminals; Charlotte (NC); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

RRSP+ Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Career Advancement: Opportunities for

Job summary

Maersk in Charlotte, NC is seeking a Customs Entry Specialist to manage end-to-end customs brokerage for a dedicated portfolio, coordinating with customers, carriers, and government agencies to ensure compliant and timely imports.

You will handle U.S. Customs entries, PGA filings, and open/manage entry files, while maintaining SOPs and collaborating with teams to meet KPIs and service standards.

Qualifications

• 6–12 months of customs brokerage or related industry experience.
• At least 2 years in a CHB or operational support environment (preferred).
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and comfortable working under pressure.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-focused mindset with a strong sense of ownership and accountability.
• Bachelor’s degree preferred (or equivalent work experience).
• Customs House Broker License preferred but not required.

Responsibilities

• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
• Open and manage entry files in alignment with defined KPIs and service standards
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
• Track and trace inbound shipments from port or airport through final delivery
• Ensure all required documentation and entry packages are accurately uploaded into operating systems
• Complete customer billing, delivery orders, and required operational reports
• Maintain and update customer Standard Operating Procedures (SOPs) as needed
• Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs

Skills

Customs brokerage knowledge

Regulatory compliance

Communication skills

Detail-oriented

Multi-priority management

Team collaboration

Education

Bachelor's degree preferred

Job description

Maersk in Charlotte, NC is seeking a Customs Entry Specialist to manage end-to-end customs brokerage for a dedicated portfolio, coordinating with customers, carriers, and government agencies to ensure compliant and timely imports.

You will handle U.S. Customs entries, PGA filings, and open/manage entry files, while maintaining SOPs and collaborating with teams to meet KPIs and service standards.