Global Customs Brokerage Customer Service Specialist

Expeditors; Grapevine (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the 회사

Employee Referral Program Bonus

Job summary

Expeditors in Grapevine, TX is seeking a Customs Brokerage Customer Service Agent to support import and export activities. This full-time role focuses on accurate data entry, timely processing, and clear communication with clients and internal teams.

You will follow the Desk Level Operating Procedure, handle billing accurately, and collaborate with the Customs Brokerage Lead Agent and Supervisor to ensure compliance and service excellence.

Qualifications

• Experience with customs brokerage processes and procedures.
• Accurate data entry with attention to detail and billing accuracy.
• Strong interpersonal and communication skills to interact with clients and team.

Responsibilities

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Custom files and reporting.
• Ensure accurate and timely client billing.
• Understand all elements of the import/export Desk Level Operating Procedure; interpret to fulfill customer instructions.
• Transfer customs declaration information from documents into the customs entry system for valid declarations.
• Assist with verification of customs declaration information and submission to the customs authority.
• Ensure compliance at all times with regulations.

Skills

Customs brokerage knowledge

Data entry

Billing

Client communication

Organizational skills

Job description

Expeditors in Grapevine, TX is seeking a Customs Brokerage Customer Service Agent to support import and export activities. This full-time role focuses on accurate data entry, timely processing, and clear communication with clients and internal teams.

You will follow the Desk Level Operating Procedure, handle billing accurately, and collaborate with the Customs Brokerage Lead Agent and Supervisor to ensure compliance and service excellence.