Global Customer Support Specialist – VIP & Compliance

The Boeing Company; Miami (FL); On-site; USD 61,000 - 91,000; Full time

Job summary

The Boeing Company in Miami, FL is seeking an Experienced Customer Support Specialist to join the Miami Campus and serve as the initial contact for customers from multiple airlines.

You will verify documentation, coordinate training, and support TSA verification and audit requirements while handling sensitive information with care. This is a 2nd shift role (Wed-Sat) with opportunities for growth.

Qualifications

• Bachelor’s degree required.
• 3+ years in customer support services.
• 2+ years in document compliance fields.
• 3+ years in a multi-functional team environment.
• Experience in data analysis.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Respond to visitor/customer queries and needs.
• Ensure TSA verification and requirements are met.
• Ensures all audit requirements are complying.
• Verifying training rosters.
• Handling urgent schedule/training adjustments.
• Leading VIP & regulatory authority visits to the campus from around the world.
• Set up classrooms and review schedules.
• Send schedules to customers and upload student information.
• Review and use secure documentation handling processes, relating to fingerprinting and highly sensitive personal information.
• Identify areas which require improvement.

Skills

Customer support

Document compliance

Team collaboration

Data analysis

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Boeing Company in Miami, FL is seeking an Experienced Customer Support Specialist to join the Miami Campus and serve as the initial contact for customers from multiple airlines.

You will verify documentation, coordinate training, and support TSA verification and audit requirements while handling sensitive information with care. This is a 2nd shift role (Wed-Sat) with opportunities for growth.