Customer Support Specialist – VIP & Training Ops 2ndShift

Boeing; Miami (FL); On-site; USD 61,000 - 91,000; Full time

Job summary

Boeing Global Services (BGS) Training Solutions on the Miami, Florida Campus seeks an Experienced Customer Support Specialist to be the first contact for the campus, checking in and verifying documentation for customers from multiple airlines.

Responsibilities include responding to inquiries, ensuring TSA verification, audits, roster verification, and schedule adjustments, plus coordinating VIP/regulatory visits and classroom setup while handling sensitive information securely.

Qualifications

• Bachelor’s degree required.
• 3+ years of experience in customer support services.
• 2+ years’ experience in document/compliance related fields.
• 3+ years working in a multi-functional team environment.
• Experience in data analysis.
• 2+ years with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Responding to visitor/customer queries and needs.
• Ensure TSA verification and requirements are met.
• Ensure all audit requirements are complying.
• Verifying training rosters.
• Handling urgent schedule/training adjustments.
• Leading VIP & regulatory authority visits to the campus from around the world.
• Set up classrooms and review schedules.
• Send schedules to customers and upload student information.
• Review and use secure documentation handling processes, relating to fingerprinting and highly sensitive personal information.
• Identify areas which require improvement.

Skills

Customer support

Documentation

Data analysis

Teamwork

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Boeing Global Services (BGS) Training Solutions on the Miami, Florida Campus seeks an Experienced Customer Support Specialist to be the first contact for the campus, checking in and verifying documentation for customers from multiple airlines.

Responsibilities include responding to inquiries, ensuring TSA verification, audits, roster verification, and schedule adjustments, plus coordinating VIP/regulatory visits and classroom setup while handling sensitive information securely.