Aviation Customer Success Specialist (Onsite)

GA Telesis; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

GA Telesis, a global aviation solutions provider, seeks a Customer Service Representative at its Miami, Florida component repair facility. This onsite role supports customers, handles inquiries, provides status updates, and coordinates with internal teams to close orders promptly.

The ideal candidate is detail‑oriented, communicates clearly, and can manage multiple tasks in a fast‑paced environment. Proficiency with Microsoft Office is preferred, and the ability to work onsite is required.

Qualifications

• High School Diploma or Technical School Degree.
• Proficient with Microsoft Office - Excel, Word, PowerPoint, Outlook, Teams.
• Strong communication and analytical skills, process-oriented and organization.
• Must be able to multi-task and prioritize tasks independently.
• Must be able to work onsite.

Responsibilities

• Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments.
• Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
• Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.
• Ensure timely communication and feedback on daily transactions.Monitor and follow up on customer status reports.
• Day-to-day internal customer support as needed.

Skills

Customer service

Communication

Detail oriented

Multi-tasking

MS Office

Education

High School Diploma

Tools

Salesforce

Quantum

Job description

GA Telesis, a global aviation solutions provider, seeks a Customer Service Representative at its Miami, Florida component repair facility. This onsite role supports customers, handles inquiries, provides status updates, and coordinates with internal teams to close orders promptly.

The ideal candidate is detail‑oriented, communicates clearly, and can manage multiple tasks in a fast‑paced environment. Proficiency with Microsoft Office is preferred, and the ability to work onsite is required.