Global Customer Support Specialist - Manufacturing Tech

Amphenol Communications Solutions; Yocumtown (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

Amphenol Communications Solutions (ACS) seeks a Customer Support Representative to bridge customers and internal teams. You will manage day-to-day order activity, provide accurate information, and help ensure a seamless service experience in a manufacturing environment.

The role emphasizes strong communication, data accuracy, and teamwork with Field Sales and Marketing to support customers effectively.

Qualifications

• Associate degree in Business, Communications, Supply Chain, or related field.
• 1–2 years in customer service, order management, or sales support in a manufacturing or technical setting.
• Strong verbal and written communication with professional phone manner.
• Detail oriented with good multi-tasking and data handling capabilities.

Responsibilities

• Provide timely and accurate information on pricing, product availability, lead times, and order status.
• Respond to customer inquiries professionally by email and phone.
• Receive, process and manage customer orders through internal systems.
• Coordinate with internal teams to ensure on-time delivery and proper documentation.
• Monitor order status and resolve issues such as delays or alternatives.
• Collaborate with Finance to resolve invoice discrepancies.

Skills

Communication skills

Attention to detail

Data handling

MS Office

ERP/order management

Education

Associate degree

Tools

MS Office

ERP/order management systems

Job description

Amphenol Communications Solutions (ACS) seeks a Customer Support Representative to bridge customers and internal teams. You will manage day-to-day order activity, provide accurate information, and help ensure a seamless service experience in a manufacturing environment.

The role emphasizes strong communication, data accuracy, and teamwork with Field Sales and Marketing to support customers effectively.