Customer Care & Order Coordinator - Manufacturing

Amphenol Corporation; Yocumtown (PA); On-site; USD 38,000 - 56,000; Full time

Job summary

Amphenol Corporation's ACS division seeks a Customer Support Representative to serve as a key liaison between customers and Amphenol FCI, supporting day-to-day order management and service needs. This role operates within a global manufacturing environment and collaborates with Field Sales, Product Marketing, and internal operations to ensure accurate information and timely responses for customers.

This is an excellent opportunity for an early-career professional seeking growth in a

Qualifications

• Strong verbal and written communication skills with a pleasant, professional phone manner.
• High attention to detail, strong follow-through, and the ability to manage multiple priorities.
• Comfortable working with data, reports, and basic problem-solving.
• Proficient with MS Office (Word, Excel, Outlook); experience with ERP/order management systems a plus.
• Ability to learn technical product information and navigate cross-functional communication.

Responsibilities

• Provide timely and accurate information to customers regarding pricing, product availability, lead times, and order status.
• Respond to customer inquiries professionally via email and phone while demonstrating strong service orientation.
• Receive and process customer orders accurately and efficiently through internal order management systems.
• Review product, shipping, and documentation requirements and coordinate with internal teams to ensure on-time delivery.
• Access customer portals as needed to retrieve orders or provide updates.
• Monitor daily status of orders, including late or held orders; proactively identify solutions such as expedited shipping or product alternatives.
• Work with Finance and customer contacts to help resolve invoice discrepancies or outstanding receivables.
• Collaborate closely with Field Sales and Product Marketing to elevate issues and support customer needs.
• Maintain customer master data, cross-references, and shipping details to ensure accurate records.
• Support reporting and tracking of on-time delivery performance for key accounts.
• Utilize internal resources effectively to meet or exceed customer expectations.
• Represent the Customer Service team and Amphenol professionally with a positive, customer-focused approach.

Education

Associate degree in Business/Communications/Supply Chain

Tools

ERP/order management systems

MS Office

Job description

Amphenol Corporation's ACS division seeks a Customer Support Representative to serve as a key liaison between customers and Amphenol FCI, supporting day-to-day order management and service needs. This role operates within a global manufacturing environment and collaborates with Field Sales, Product Marketing, and internal operations to ensure accurate information and timely responses for customers.

This is an excellent opportunity for an early-career professional seeking growth in a