Customer Support & Order Coordination Specialist

Amphenol ICC; Yocumtown (PA); On-site; USD 38,000 - 62,000; Full time

Job summary

Amphenol Communications Solutions (ACS) in the United States is seeking a Customer Support Representative to act as the liaison between customers and Amphenol FCI, handling day-to-day order management and service needs.

You will collaborate with Field Sales, Product Marketing, and operations to provide accurate information, timely responses, and an exceptional service experience, with opportunities to grow in a global manufacturing environment.

Qualifications

• Associate degree in Business, Communications, Supply Chain, or related field.
• 1–2 years in customer service, order management, sales support, or admin roles—preferably in manufacturing or technical product environment.
• Recent graduates with relevant internships or strong customer-facing experience are encouraged to apply.

Responsibilities

• Provide timely and accurate information to customers regarding pricing, product availability, lead times, and order status.
• Respond to customer inquiries professionally via email and phone while demonstrating strong service orientation.
• Receive and process customer orders accurately and efficiently through internal order management systems.
• Review product, shipping, and documentation requirements and coordinate with internal teams to ensure on-time delivery.
• Access customer portals as needed to retrieve orders or provide updates.
• Monitor daily status of orders, including late or held orders; proactively identify solutions such as expedited shipping or product alternatives.
• Work with Finance and customer contacts to help resolve invoice discrepancies or outstanding receivables.
• Collaborate closely with Field Sales and Product Marketing to elevate issues and support customer needs.
• Maintain customer master data, cross-references, and shipping details to ensure accurate records.
• Support reporting and tracking of on-time delivery performance for key accounts.
• Utilize internal resources effectively to meet or exceed customer expectations.
• Represent the Customer Service team and Amphenol professionally with a positive, customer-focused approach.

Skills

Customer service

Order management

MS Office

ERP/order systems

Communication skills

Attention to detail

Education

Associate degree

Tools

ERP software

Job description

Amphenol Communications Solutions (ACS) in the United States is seeking a Customer Support Representative to act as the liaison between customers and Amphenol FCI, handling day-to-day order management and service needs.

You will collaborate with Field Sales, Product Marketing, and operations to provide accurate information, timely responses, and an exceptional service experience, with opportunities to grow in a global manufacturing environment.