Global Customer Support Specialist

Solve IMG; La Porte (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Paid time off

Friendly team environment

Job summary

Solve seeks a Customer Service Representative to be the primary contact for customers, handling product information, orders, and account inquiries. You will maintain accurate records and coordinate with internal teams to fulfill orders and respond to needs across locations.

Your role requires strong communication, a proactive approach to solving problems, and the ability to work with a global team to ensure high customer satisfaction and timely follow-up.

Qualifications

• High School or GED required.
• Associate degree in business administration preferred.
• Proficient in Microsoft Office.
• Experienced with enterprise software solutions (JobBoss2).
• Outgoing, positive attitude.
• Operating with a high level of integrity and professionalism.
• Able to understand customer and market requirements.
• Willing to work with a global team.

Responsibilities

• Interact with customers via telephone and email to provide support.
• Fields customer questions and complaints; forwards to specialists as needed.
• Ensures appropriate actions are taken to resolve problems and concerns.
• Provides timely feedback to management regarding customer satisfaction.
• Interacts with employees and representatives from various departments to coordinate orders and inquiries.
• Collects and enters orders for new or additional products or services.
• Maintains customer accounts and records of interactions.
• Adheres to company policies, procedures, and business ethics codes.
• Performs other related duties as assigned.

Skills

Microsoft Office

Customer service

Communication

Team collaboration

Integrity & professionalism

Education

High School or GED

Associate degree in business administration

Tools

JobBoss2

Job description

Solve seeks a Customer Service Representative to be the primary contact for customers, handling product information, orders, and account inquiries. You will maintain accurate records and coordinate with internal teams to fulfill orders and respond to needs across locations.

Your role requires strong communication, a proactive approach to solving problems, and the ability to work with a global team to ensure high customer satisfaction and timely follow-up.