Global Customer Support Specialist - Problem Solver

Helpware Inc.; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Helpware Inc. is seeking a Customer Support Representative to collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy.

The ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career within a global BPO.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to navigate multiple windows and type 35 words per minute.
• Ability to work independently and/or with a team.
• Flexible with the ability to adapt to changes in business, strategy, and technology.
• Empathize with the customer and/or customer’s guardian.
• Must be able to work with geographically and culturally diverse populations and personalities.

Responsibilities

• Work a 40-hour week on a shift between 8 am to 8 pm CST.
• Inbound & outbound calls.

Skills

Customer service

Communication

Problem solving

Teamwork

Typing 35 wpm

Adaptability

Empathy

Conflict resolution

Education

High school diploma

Job description

Helpware Inc. is seeking a Customer Support Representative to collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy.

The ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career within a global BPO.