Global Customer Supply Chain Leader

Remote; San Francisco (CA); On-site; USD 89,000 - 109,000; Full time

Job summary

e.l.f. Beauty, Inc. seeks a seasoned Supply Chain professional to manage international distributor operations and drive demand planning for global retailers. You will analyze data, optimize inventory, and coordinate with cross-functional teams to support new market launches and regional expansion.

The role requires 5+ years in customer supply chain or related roles, experience with prestige retailers, and travel willingness. Hybrid/intl travel expected, with a competitive compensation package.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 5+ years in customer supply chain or related roles.
• Experience with Sephora or global prestige retailers.
• Experience with international retailers or global supply chain operations.
• Excellent Excel skills and knowledge.

Responsibilities

• Serve as a key point of contact between rhode and international distributors and retail customer operations teams, supporting day-to-day execution and market-specific supply chain needs
• Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics
• Develop a deep understanding of each international distributor and retail partner’s distribution model, operational requirements, key metrics, and inventory planning needs
• Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business
• Broad understanding of policies, processes and systems relating to retail distributor operations
• Overseeing and ensuring smooth order processing and timely delivery across international customers, distributors, and retail partners with focus on Innovation planning and customer expansion
• Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders
• Track & monitor weekly sell out data coupled with retailer in stock levels in partnership with Demand planning and Sales account leads
• As needed, partner with international distributors, retailer Supply Chain & planning teams to drive additional orders or forecast adjustments guaranteeing appropriate inventory coverage
• Track and report on key international customer supply chain KPIs, including fulfillment, in-stocks, service levels, on-time delivery, and potential chargeback risk
• Internal and external collaboration for alignment and identifying opportunities
• Participate and contribute to customer demand forecasting, maximizing forecast accuracy
• Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence
• Partner closely with international teams, distributors, and cross-functional stakeholders to support new market launches, regional assortment expansion, and ongoing operational excellence.
• Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer
• Help educate and align internal teams on international customer expectations, distributor requirements, regional retailer requirements, and best practices for execution

Skills

Strong communication skills

Analytical mindset

Cross-functional collaboration

Willingness to travel internationally

Education

Bachelor’s degree in Supply Chain or related analytical field

Tools

Excel

PowerPoint

NetSuite

Tableau

Job description

e.l.f. Beauty, Inc. seeks a seasoned Supply Chain professional to manage international distributor operations and drive demand planning for global retailers. You will analyze data, optimize inventory, and coordinate with cross-functional teams to support new market launches and regional expansion.

The role requires 5+ years in customer supply chain or related roles, experience with prestige retailers, and travel willingness. Hybrid/intl travel expected, with a competitive compensation package.