Global Customer Success & Programs Lead

Deutsche Post; Boston (MA); On-site; USD 142,000 - 179,000; Full time

Job summary

DHL Global Forwarding in the Boston area seeks a Global Customer Program Manager to lead strategic customer engagements and drive continuous improvement across the customer lifecycle.

The role oversees service delivery, commercial performance, business continuity, and long-term account development with primary interface to customers including OMS, OFR and AFR performance. Strong analytics and BI tooling are essential.

Qualifications

• Sound knowledge of Ocean Freight logistics and international trade.
• Project Management Acumen with ability to adapt to project needs.
• Strong organizational, communication and stakeholder management skills.

Responsibilities

• Build and maintain strong commercial and strategic relationships with assigned customers.
• Develop and execute a value delivery roadmap aligned with customer goals and capabilities.
• Lead retention planning to ensure long-term customer loyalty and partnership stability.
• Monitor and manage SLA delivery across all operational touchpoints, ensuring service quality.

Skills

Ocean Freight

Project Management

Account Management

Analytical Skills

Stakeholder Mgmt

Tools

Power BI

Tableau

InforNexus

CargoWise

Job description

DHL Global Forwarding in the Boston area seeks a Global Customer Program Manager to lead strategic customer engagements and drive continuous improvement across the customer lifecycle.

The role oversees service delivery, commercial performance, business continuity, and long-term account development with primary interface to customers including OMS, OFR and AFR performance. Strong analytics and BI tooling are essential.