Strategic Customer Success Lead

Flint Hills Resources; Lisle (IL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life insurance

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Job summary

Molex is seeking a Customer Success Manager to serve as the primary integrator between the customer and Molex, ensuring that customer demand is translated into coordinated execution across engineering, supply chain, manufacturing, and commercial teams.

This onsite role at our Lisle, IL headquarters concentrates on protecting customer trust by anticipating risks, aligning internal teams, and ensuring commitments are met.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience in customer success, technical account management, program management, or related roles.
• Experience supporting complex customer accounts or programs.
• Experience in a customer-facing role and cross-functional collaboration.

Responsibilities

• Serve as a trusted point of contact for strategic customers.
• Develop deep understanding of the customer’s organization and decision processes.
• Ensure alignment between customer expectations and Molex capabilities.
• Coordinate responses across sales, engineering, supply chain, manufacturing, and customer service.

Skills

Customer success

Program management

Cross-functional collaboration

Analytical/problem-solving

Communication

Education

Bachelor's degree in Business, Engineering, Communications, or related field

Tools

SAP

Teamcenter

Job description

Molex is seeking a Customer Success Manager to serve as the primary integrator between the customer and Molex, ensuring that customer demand is translated into coordinated execution across engineering, supply chain, manufacturing, and commercial teams.

This onsite role at our Lisle, IL headquarters concentrates on protecting customer trust by anticipating risks, aligning internal teams, and ensuring commitments are met.