Scale-Driven Customer Success Manager

Remote; San Francisco (CA); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training program

Referral programs

Product discounts

Global workforce

Growth opportunities

HQ in Vancouver

Job summary

SalesCloser is seeking a Customer Success Manager to support a large portfolio of SMB and mid-market customers. You will drive adoption, retention, and expansion through scalable programs, data-driven outreach, and proactive engagement across accounts.

The role emphasizes automation, cross-functional collaboration, and delivering measurable value. You will work Pacific time hours, leverage tools like Vitally, Intercom, and CRMs, and help design repeatable playbooks for onboarding, adoption, and

Qualifications

• 2–4 years in Customer Success, Account Management, or similar.
• Experience handling a high-volume book of business.
• Strong operations mindset and data-driven approach.
• Familiarity with Vitally, Intercom, HubSpot, or Salesforce.
• Experience building CS playbooks and automation workflows.

Responsibilities

• Manage a high-volume SMB and mid-market account book.
• Drive engagement with scalable touchpoints and programs.
• Prioritize accounts by health, risk, and opportunity.
• Ensure successful launches and early time-to-value.
• Monitor usage and intervene to prevent churn.
• Collaborate with onboarding for smooth handoffs.
• Design scalable programs: email sequences, webinars, in-app flows.
• Create repeatable onboarding, adoption, and renewal playbooks.
• Improve processes to support more customers efficiently.
• Identify at-risk accounts early and take proactive actions.
• Support renewal motions with ongoing engagement and value.
• Track KPIs: adoption, engagement, churn risk, retention.

Skills

Account Management

SaaS Experience

Data Analysis

Automation Workflows

Communication Skills

Multitasking

English Fluency

HubSpot/ Salesforce

Tools

Vitally

Intercom

CRM Systems

Job description

SalesCloser is seeking a Customer Success Manager to support a large portfolio of SMB and mid-market customers. You will drive adoption, retention, and expansion through scalable programs, data-driven outreach, and proactive engagement across accounts.

The role emphasizes automation, cross-functional collaboration, and delivering measurable value. You will work Pacific time hours, leverage tools like Vitally, Intercom, and CRMs, and help design repeatable playbooks for onboarding, adoption, and