Global Customer Success Manager — Remote Leader

CustomBooks; United States; On-site; USD 85,000 - 90,000; Full time

Job summary

Yellow Labs Software, Inc is seeking a Customer Success Manager for its CustomBooks Cloud ERP product. You will lead the Customer Success team, guide onboarding, adoption, and retention while identifying upsell opportunities and ensuring the team delivers high-value services.

You will collaborate with Sales, Support, and Product to maximize customer outcomes and revenue. The role requires managing a remote team, strong communication, and deep product knowledge.

Qualifications

• Knowledge of business processes across sales, purchases, distribution, inventory, ecommerce.
• Knowledge of accounting is strongly preferred.
• Experience managing a diverse and remote team of at least four+.
• Strong technical knowledge and acumen.

Responsibilities

• Lead the Customer Support team in resolving issues and meeting SLAs.
• Monitor performance, train and mentor Support Agents.
• Lead cross-functional meetings with Product, Operations and QA.
• Oversee Zoho Desk and Jira integrations and issue tracking.
• Develop customer success plans and upsell/cross-sell opportunities.

Skills

Remote team management

Customer relationship

Strategic thinking

Education

Bachelor degree in Business or related field

MBA or CPA preferred

Tools

Zoho Desk

Atlassian Jira

Confluence

Slack

Asana

Zoom

ShipStation

Square

Stripe

Bill

Nuvei

Gusto

Avalara

Ledgersync

Job description

Yellow Labs Software, Inc is seeking a Customer Success Manager for its CustomBooks Cloud ERP product. You will lead the Customer Success team, guide onboarding, adoption, and retention while identifying upsell opportunities and ensuring the team delivers high-value services.

You will collaborate with Sales, Support, and Product to maximize customer outcomes and revenue. The role requires managing a remote team, strong communication, and deep product knowledge.