Global Cloud ERP Success Manager

Yellow Labs Software dba CustomBooks™; United States; Remote; USD 85,000 - 90,000; Full time

Job summary

Yellow Labs Software, dba CustomBooks™, is seeking a Customer Success Manager to lead a global customer success function for CustomBooks™ Cloud ERP. You will guide onboarding, adoption and retention, while identifying upsell opportunities and ensuring the success of customers and the team.

You will manage a remote team of support agents, coordinate with sales and product, and report performance metrics to the COO. A Bachelor in Business is required; MBA or CPA is a plus.

Qualifications

• Bachelor degree in Business required.
• MBA or CPA preferred.
• Experience managing a diverse and remote team of at least four+.
• Strong knowledge of Zoho Desk or other support desk platforms.

Responsibilities

• Lead Customer Success team to resolve issues and mentor agents.
• Monitor performance and implement process improvements.
• Guide onboarding, adoption, and retention with customers.
• Identify upsell/cross-sell opportunities within accounts.
• Ensure SLA targets and reporting to COO.

Skills

Customer Success

Account Management

Relationship Building

Upselling

Cross-selling

Remote Team Mgmt

Zoho Desk

Jira/Confluence

ERP Knowledge

Communication

Education

Bachelor Degree in Business

MBA or CPA preferred

Tools

Zoho Desk

Jira

Confluence

Slack

Job description

Yellow Labs Software, dba CustomBooks™, is seeking a Customer Success Manager to lead a global customer success function for CustomBooks™ Cloud ERP. You will guide onboarding, adoption and retention, while identifying upsell opportunities and ensuring the success of customers and the team.

You will manage a remote team of support agents, coordinate with sales and product, and report performance metrics to the COO. A Bachelor in Business is required; MBA or CPA is a plus.