Global Customer Success Manager for Cross-Border AI

Zonos; Saint George (UT); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Relocation assistance is available for

Job summary

Zonos is hiring a Customer Success Manager to be a trusted partner our customers can count on. You'll own the relationship end to end — answering questions across phone, email, and chat, digging into technical issues until they're actually resolved.You'll also be their voice internally, bringing what you hear back to Sales, Product, and Engineering.

This is an in-office role at our St. George, Utah office.

Qualifications

• Experience in logistics, e-commerce, cross-border trade, SaaS, or Customer Success.
• Strong writing skills.
• Self-motivated and eager to tackle new challenges.

Responsibilities

• Act as a trusted consultant to help customers get the most out of Zonos products and have a great experience at every touchpoint.
• Serve as the primary point of contact for customer inquiries, concerns, and technical issues via various channels (phone, email, chat, etc.).
• Create customer advocacy by delivering and demonstrating value.
• Diagnose and troubleshoot software-related issues, taking full ownership through to resolution. Escalate complex cases to the appropriate teams and ensure timely follow-up.
• Create helpful customer-facing and internal documentation, including technical walkthrough videos.
• Collaborate with Sales, Product, and Engineering teams to share feedback and support product improvements.
• Proactively engage with existing customers to ensure ongoing satisfaction and explore upgrade or upsell opportunities.
• Identify opportunities for customers to become Zonos advocates, through G2 reviews, Shopify App reviews, NPS, CSAT, testimonials, and case studies.
• And more!

Skills

Experience in logistics

Experience in e-commerce

Experience in cross-border trade

SaaS experience

Strong writing skills

Customer success

Job description

Zonos is hiring a Customer Success Manager to be a trusted partner our customers can count on. You'll own the relationship end to end — answering questions across phone, email, and chat, digging into technical issues until they're actually resolved.You'll also be their voice internally, bringing what you hear back to Sales, Product, and Engineering.

This is an in-office role at our St. George, Utah office.