Global Customer Success Engineer - Adoption & Scale

Poppulo; Denver (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Flexible work arrangement

Learning and development platforms

Accident and life insurance

Job summary

Poppulo is expanding its global Customer Success Engineering team, and this role adds capacity in US to support our US and global customer base. Customer Success Engineers are the technical owners of the customer relationship after the sale, working alongside Customer Success Managers to turn a signed contract into launched, adopted, measurable outcomes, and then to keep those outcomes compounding through every renewal that follows.

The work is hands-on and outcome led.

Qualifications

• 4+ years in a customer-facing technical role such as success engineering, solutions engineering, technical account management, or enterprise implementation.
• Demonstrable track record of driving adoption and technical outcomes for enterprise customers beyond initial launch.
• Experience working across multiple accounts simultaneously and prioritising independently.

Responsibilities

• Own the technical relationship for an assigned set of accounts, partnering with the Customer Success Manager who owns the commercial relationship.
• Drive measurable adoption across your accounts: define success, track progress, intervene early.
• Work directly in customer environments to configure and optimize Poppulo experiences and accelerate time to value.

Skills

Customer-facing experience

Adoption-driven

Technical account management

Enterprise SaaS

Strong communication

Education

Bachelor's degree in a technical discipline

Tools

SSO and identity management

APIs and integrations

Web technologies

Security and compliance

Job description

Poppulo is expanding its global Customer Success Engineering team, and this role adds capacity in US to support our US and global customer base. Customer Success Engineers are the technical owners of the customer relationship after the sale, working alongside Customer Success Managers to turn a signed contract into launched, adopted, measurable outcomes, and then to keep those outcomes compounding through every renewal that follows.

The work is hands-on and outcome led.