Enterprise Customer Success Engineer – Drive Adoption & Scale

Poppulo; Colorado Springs (CO); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Learning & development access

Flexible work arrangement

Job summary

Poppulo is expanding its global Customer Success Engineering team, adding capacity in the US to support our US and global customer base. Customer Success Engineers are the technical owners of the customer relationship after the sale, turning a signed contract into adopted, measurable outcomes and sustaining those outcomes across renewals.

The role is hands-on and outcome-led, requiring the ability to drive adoption, provide scalable playbooks, and serve as the technical lead during escalations.

Qualifications

• 4+ years in a customer-facing technical role such as success engineering, solutions engineering, technical account management, or enterprise implementation.
• Experience working across multiple accounts concurrently with independent prioritisation.
• Working knowledge of enterprise technical infrastructure: SSO and identity management, APIs and integrations, web technologies, security and compliance.

Responsibilities

• Own the technical relationship for an assigned set of accounts, partnering with the Customer Success Manager who owns the commercial relationship.
• Drive measurable adoption across accounts by defining successful technical outcomes and tracking progress.
• Configure and optimize Poppulo experiences in customer environments to accelerate time-to-value and deepen usage.
• Deliver enablement and training to make admins and content owners more self-sufficient and protect revenue.
• Prioritize across a portfolio to reduce churn risk and unlock expansion opportunities, time-boxing engagements.

Skills

Enterprise SaaS

APIs & Integrations

SSO & Identity Management

Troubleshooting

Customer-facing communication

Education

Bachelor's degree in a technical discipline

Job description

Poppulo is expanding its global Customer Success Engineering team, adding capacity in the US to support our US and global customer base. Customer Success Engineers are the technical owners of the customer relationship after the sale, turning a signed contract into adopted, measurable outcomes and sustaining those outcomes across renewals.

The role is hands-on and outcome-led, requiring the ability to drive adoption, provide scalable playbooks, and serve as the technical lead during escalations.