Global Customer Service Product Owner

Intuitive; Peachtree Corners (GA); On-site; USD 137,000 - 161,000; Full time

Job summary

Intuitive is seeking a Global Customer Service Product Owner to maximize the value and performance of our service platforms. You will translate customer service needs into scalable roadmaps for Salesforce Service Cloud, SAP S/4HANA, and telephony solutions, collaborating with Finance, Quality, IT, and Operations.

You will define product vision, manage the backlog, drive release planning, and ensure measurable improvements in customer experience, compliance, data integrity, and revenue

Qualifications

• 8+ years of experience supporting Customer Service, Order Management, CRM, ERP, or Customer Experience platforms.
• 3+ years in a Product Owner, Product Manager, or equivalent role.
• Experience supporting global organizations and operating models.

Responsibilities

• Define and maintain the global product vision and strategy for Customer Service platforms.
• Develop and manage multi-year roadmaps aligned with business objectives and CS transformation initiatives.
• Own backlog prioritization and ensure solutions deliver measurable customer experience and efficiency improvements.

Skills

Product Owner

Agile delivery

CRM systems

Salesforce Service Cloud

Education

B.S. or higher in CS/Business/Related

Tools

SAP S/4HANA

Job description

Intuitive is seeking a Global Customer Service Product Owner to maximize the value and performance of our service platforms. You will translate customer service needs into scalable roadmaps for Salesforce Service Cloud, SAP S/4HANA, and telephony solutions, collaborating with Finance, Quality, IT, and Operations.

You will define product vision, manage the backlog, drive release planning, and ensure measurable improvements in customer experience, compliance, data integrity, and revenue