Service Line Head for Strategic Services (Electrification & Automation Customer Service)

Siemens; Wendell (NC); On-site; USD 265,000 - 315,000; Full time

Job summary

Siemens is seeking a senior leader to own the global Strategic Services line within Electrification & Automation Customer Service. The role drives long-term service agreements, maintenance contracts and recurring revenue, with end-to-end accountability for revenue, profitability, and portfolio performance.

Reporting to the CS Head, you will lead in a global matrix, develop regional leaders and shape scalable service delivery while protecting margins and customer value.

Qualifications

• Extensive senior leadership experience in service, operations, or portfolio leadership.
• Proven track record with P&L responsibility and strong commercial judgment.
• Ability to lead through influence in international matrix organizations.
• Experience developing leaders and building high-performing teams.
• Understanding of lifecycle services, energy, electrification, automation or related industries.
• Executive-level communication and customer orientation.

Responsibilities

• Own the global Strategic Services business, defining strategy and portfolio direction across long-term service agreements, operations and maintenance contracts, and recurring-revenue models.
• Increase installed-base penetration and renewals by building scalable lifecycle service programs.
• Translate customer and market priorities into growth initiatives, roadmaps and differentiated value.
• Hold end-to-end P&L, allocate resources and scale long-term service models across regions.
• Lead through influence across a global matrix, aligning regional leaders and functions behind priorities.

Skills

Senior leadership

P&L management

Strategic planning

Stakeholder management

Commercial judgment

Job description

The Challenge

This senior leadership role owns the global Strategic Services line within Electrification & Automation Customer Service. Its purpose is to convert Siemens’ OEM expertise, installed-base knowledge and service capabilities into long-term customer partnerships through service agreements, operations and maintenance contracts, and recurring-revenue models.

The role carries end-to-end accountability for the strategic and commercial performance of the service line. Reporting to the Electrification & Automation Customer Service Head, the Head leads through a global matrix, develops regional Customer Service leaders, and drives results through influence, commercial judgment and disciplined execution.

How You'll Make An Impact

Strategic Vision & Ownership

• Own the global Strategic Services business, defining strategy, targets and portfolio direction across long-term service agreements, operations and maintenance contracts, and recurring-revenue models.
• Increase installed-base penetration, post-warranty retention, contract attachment and renewals by building scalable, performance-oriented lifecycle services.
• Translate customer and market priorities into growth initiatives, portfolio roadmaps and differentiated value based on Siemens’ OEM and lifecycle expertise.

Business & Financial Leadership

• Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and overall portfolio performance.
• Allocate resources to high-return opportunities and scale commercially sustainable long-term service models across countries and customer segments.
• Apply sound commercial judgment to major offers, customer commitments and risks while protecting customer value, delivery performance and margins.

Global Leadership & Collaboration

• Lead through influence across a global matrix, aligning regional Customer Service leaders, Business Units, Operations and functional partners behind common priorities.
• Develop, coach and mentor Customer Service leaders across regions, strengthening the global leadership community and organizational maturity.
• Act as a trusted partner to the Service Head and Business Unit Leadership, advancing decisions and translating strategic direction into execution.

Operational Excellence & Governance

• Shape scalable delivery and resource models that improve service quality, responsiveness, technical performance and operational reliability.
• Drive service-line governance and performance management with Operations and other key functions, including disciplined offer and investment decisions.
• Ensure compliance with environmental health and safety, cybersecurity, data protection, export control, ethical and regulatory requirements.

Customer & Market Focus

• Build long-term customer partnerships that improve equipment availability, operational resilience, maintenance predictability and lifecycle performance.
• Enable countries with standardized contracts, service-level models, pricing frameworks and capabilities required to grow and execute the business.
• Use market intelligence, customer insights and installed-base knowledge to identify growth opportunities and strengthen Siemens’ position as a trusted lifecycle partner.

What You Bring

• Extensive senior leadership experience in service, operations, business development or portfolio leadership within a technology-driven industry.
• Proven record of building and growing businesses with significant P&L responsibility and strong commercial decision-making.
• Demonstrated ability to lead through influence in international matrix organizations and align stakeholders beyond formal authority.
• Experience developing leaders, building high-performing teams and increasing organizational maturity across regions.
• Relevant understanding of lifecycle services, energy, electrification, automation or comparable industrial environments, combined with strong learning agility.
• Executive-level communication, customer orientation and credibility with senior internal and external stakeholders.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose, adding real value for customers. Learn more about Siemens [1] here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

$265,000 $315,000 35%