Airline Customer Service Manager: Growth & Travel

American Airlines Inc.; Miami Beach (FL); Presencial; USD 70.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Descripción de la vacante

American Airlines in Miami is seeking a Customer Service Manager to lead front-line teams across the Airports Team within the Customer Experience Division. You will drive safety and service excellence while upholding JCBA guidelines.

Join a dynamic, fast-paced environment where you coach and develop staff, manage schedules, analyze station data, and deliver an exceptional travel experience for our customers.

Formación

• High School diploma or GED equivalency.
• Experience in airport customer service preferred.
• Two years of leadership experience preferred.
• Knowledge of company policies and procedures and functional automation applications.

Responsabilidades

• Drive operational excellence with a safety-focused, high-performing operation.
• Lead, coach and develop front-line team members.
• Set team and individual goals aligned to department objectives.
• Foster relationships with team members based on respect and integrity.
• Allocate resources to meet goals safely.
• Ensure safety and reliability through self-audits and investigations.
• Communicate across departments to achieve common goals.
• Understand JCBA and apply contract rules as needed.
• Uphold company core values.
• Analyze station data to improve scheduling and performance.
• Produce local reporting for station leadership.

Conocimientos

Employee engagement

Inclusive environment

Decision making

Independent work

Communication

Customer service

Team leadership

Educación

High School diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

American Airlines in Miami is seeking a Customer Service Manager to lead front-line teams across the Airports Team within the Customer Experience Division. You will drive safety and service excellence while upholding JCBA guidelines.

Join a dynamic, fast-paced environment where you coach and develop staff, manage schedules, analyze station data, and deliver an exceptional travel experience for our customers.