Global Customer Service Lead

Endo Pharmaceuticals; Hazelwood (MO); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Par Health in the United States is seeking a Supervisor, Customer Service to lead a global team of Customer Service Representatives and oversee order management. The role focuses on designing policies and tools to deliver superior care and drive efficiency.

With 5-7+ years in customer service and at least 2 years in supervision, the candidate will excel in communication, analysis, and cross-functional collaboration across Supply Chain, Finance, IS, Sales and Marketing. Some travel is required.

Qualifications

• BS/BA in Business or related field (preferred) or commensurate experience.
• 5-7+ years experience including Customer Service, distribution, inventory management, invoicing, marketing and sales
• At least 2+ years of supervisory experience

Responsibilities

• Supervise Par Health Customer Service team and lead day-to-day operations.
• Establish and monitor metrics to track departmental performance.
• Constantly improve productivity and service through best practices and improvement projects.
• Coordinate and facilitate activities with Trade Compliance and Commercial Operations.
• Represent the department in cross-functional meetings with Supply Chain, Finance, IS, Sales, Marketing, Manufacturing.
• Enter and maintain database records of customer profiles and reports.

Skills

Leadership

Customer service

Communication skills

Analytical thinking

Problem solving

Teamwork

Multitasking

Education

BS/BA in Business or related field

Job description

Par Health in the United States is seeking a Supervisor, Customer Service to lead a global team of Customer Service Representatives and oversee order management. The role focuses on designing policies and tools to deliver superior care and drive efficiency.

With 5-7+ years in customer service and at least 2 years in supervision, the candidate will excel in communication, analysis, and cross-functional collaboration across Supply Chain, Finance, IS, Sales and Marketing. Some travel is required.