Global Customer Programs Lead: Questionnaires & Site Visits

Supermicro; San Jose (CA); On-site; USD 140,000 - 168,000; Full time

Job summary

Supermicro in San Jose, CA seeks a Senior Program Manager to drive customer survey optimization, audit coordination, remediation, and global customer relationships. You will embed insights and compliance into our strategy across regions.

The role leads governance, process building, and cross-functional training, building data platforms for real-time visibility and standardized SOPs to improve response times and satisfaction.

Qualifications

• 10+ years of program management in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in coordinating audits, questionnaires, and global customer relations.

Responsibilities

• Drive customer questionnaires and site visits, reporting metrics across regions.
• Develop and enforce SOPs for customer questionnaires, site visits, and engagements.
• Lead global training and education programs to improve response time and process efficiency.
• Deploy automation tools and build data platforms for real-time visibility and interoperability.

Skills

Program management

ISO & compliance

Global stakeholder mgmt

Audit coordination

Job description

Supermicro in San Jose, CA seeks a Senior Program Manager to drive customer survey optimization, audit coordination, remediation, and global customer relationships. You will embed insights and compliance into our strategy across regions.

The role leads governance, process building, and cross-functional training, building data platforms for real-time visibility and standardized SOPs to improve response times and satisfaction.