Global Customer Operations Specialist

Ocean Spray Cranberries; Lakeville (MN); On-site; USD 49,000 - 62,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Incentive bonuses

Flexible scheduling

Vacation pay

Tuition assistance

LinkedIn Learning

Employee discounts

Job summary

Ocean Spray is hiring for a Global Customer Operations Analyst. The Customer Operations Specialist supports the efficient execution of the order‑to‑cash cycle and ensures high quality service to customers and brokers.

This role collaborates with cross‑functional teams to maintain service levels, improve processes, and support business objectives. Candidates must be authorized to work in the United States without restriction.

Qualifications

• Bachelor’s degree in a related field.
• 0–2 years of experience in customer operations, supply chain, or related field.
• Strong analytical and organizational skills.
• Proficiency in MS Office; working knowledge of ERP systems (SAP or similar).
• Attention to detail and ability to manage multiple priorities.
• Effective communication skills.

Responsibilities

• Resolve customer order exceptions related to pricing, credit, systems, inventory, and transportation.
• Monitor daily order flow and identify potential risks and escalate issues.
• Support accurate and timely order acknowledgment, allocation, fulfillment, and invoicing activities.
• Maintain ongoing communication with customers, brokers, and internal teams regarding order status, inventory availability, and delivery timing.
• Assist in managing customer requirements related to product specifications, units of measure, EDI setup, and routing guides.
• Analyze customer service and order data to identify trends, exceptions, and performance gaps.
• Prepare daily, weekly, and monthly reports related to service performance, fill rates, OTIF, inventory status, and deductions.
• Provide data and insights to support customer service reviews and internal performance discussions.

Skills

Analytical skills

Organizational skills

Effective communication

Education

Bachelor’s degree

Tools

SAP

Job description

Ocean Spray is hiring for a Global Customer Operations Analyst. The Customer Operations Specialist supports the efficient execution of the order‑to‑cash cycle and ensures high quality service to customers and brokers.

This role collaborates with cross‑functional teams to maintain service levels, improve processes, and support business objectives. Candidates must be authorized to work in the United States without restriction.