Customer Service Representative

Concentrix; Pine Hills (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate to support global clients in professional, scientific, and technical services. You’ll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools.

You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions.

Responsibilities

• Handle inbound calls, chats, and emails
• Resolve customer questions and processing requests
• Document each interaction accurately in CRM tools
• Follow defined workflows and meet quality and productivity targets
• Utilize digital systems and knowledge bases to find solutions
• Receive training, coaching, and opportunities to grow in customer experience, technology, and analytics

Job description

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. In this role, you’ll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools. You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. Working in a collaborative, inclusive environment, you’ll receive training, coaching, and opportunities to grow your skills in customer experience, technology, and analytics.