Global Customer Care Specialist (Hybrid)

Vaisala; Burlington (MA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Vaisala is building a Customer Frontline team in Burlington, MA to support global customers across industries. The Customer Care Specialist will be the primary interface via phone, email, chat, and service tickets, documenting interactions in Salesforce.

The role blends teamwork with independent responsibility in a hybrid setting (3 days in-office). Requirements include a high school diploma and 1–3 years in a customer-facing role, plus strong communication and multitasking skills.

Qualifications

• High school diploma and 1-3 years of experience as direct point of contact in a customer-centric role.
• Bilingual in Spanish is desired but not required.
• Excellent communication, multitasking, prioritization, and time management skills.
• Willingness and ability to work both as a core team member and independently.

Responsibilities

• Serve as frontline interface with Vaisala customers via phone, email, chat, and service tickets.
• Document customer interactions with accurate records in Salesforce.
• Collaborate with cross-functional peers to exceed customer expectations and identify improvements.
• Provide feedback to help shape the Customer Frontline department’s operations.
• Continuously learn about Vaisala products and services and work with stakeholders worldwide.

Skills

Customer focus

Communication skills

Multitasking

Time management

Team collaboration

Spanish language

Education

High school diploma

Tools

Salesforce

Microsoft Office

Job description

Vaisala is building a Customer Frontline team in Burlington, MA to support global customers across industries. The Customer Care Specialist will be the primary interface via phone, email, chat, and service tickets, documenting interactions in Salesforce.

The role blends teamwork with independent responsibility in a hybrid setting (3 days in-office). Requirements include a high school diploma and 1–3 years in a customer-facing role, plus strong communication and multitasking skills.