Global Custody Account Specialist II

Fifth Third; United States; Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive bonus plan

Competitive benefits

Descripción de la vacante

Fifth Third Bank seeks a Global Custody Administrator to support Relationship Managers on high-value custody accounts. You will verify daily processing, balance activities, and resolve client issues while ensuring timely risk and compliance controls.

You will mentor new staff, lead process improvements, and provide backup coverage for the supervisor in a dynamic custody environment across domestic and global activities.

Formación

• Bachelor's degree in business, finance, accounting or related field.
• Proven excellent customer service skills.
• Must be service focused and oriented toward exceptional customer experience.
• Proven excellent written and verbal communication skills including the ability to effectively communicate on behalf of the Bank to both internal and external clients.
• Proven experience operating in an environment that stresses both individual accountability and team-based performance.
• Proven excellent interpersonal/relationship skills.
• Proven ability to manage multiple client accounts and projects with varying priorities and deadlines.
• Proven ability to exercise a high degree of independent judgment and handle confidential information.
• Familiarity with securities systems and technology, securities products, and industry trends including: Fifth Third Direct, BNY Mellon's Workbench, Mobius, ACE, Bloomberg, Depository Trust Company, Xcitek Solutions Plus, Fee Advantage and Roscoe.
• Ability to use all Microsoft Office software including: Excel, Word and Outlook.

Responsabilidades

• Fully understand client expectations and operating requirements to ensure service level standards are exceeded.
• May be temporarily assigned to a lead role during times of limited supervisory coverage.
• Will verify and approve daily processing activities within assigned custody team.
• Lead or assist with special projects.
• Serve as backup to Global Custody Services Supervisor as needed.
• Makes suggestions for process improvement and escalates issues of departmental service concern to management in a timely manner.
• Provide support to team members in resolving issues and answering questions.
• Serve as control point person in performing compliance requirements.
• Train/Mentor new team members in all aspects of Global Custody Administrator functions.
• Works independently as primary point of contact and support on assigned custody account relationships (more complex and/or higher risk)... monitoring, reviewing and balancing account activities involving Global and Domestic cash flows, foreign exchanges, income repatriation, physical security handling, overdraft and failed trade resolution and account maintenance to internal system records.
• Research and resolve issues presented by clients, their partners, relationship management and all other internal and external clients and communicate in a timely manner.
• Escalate issues/problems appropriately, according to established escalation paths.
• Review and obtain client signature on Tax Documentation in order to maintain favorable tax status in Global Markets.
• Partner with Securities Lending Agent and/or Investment Advisor on global activity, such as shares segregated due to proxy voting, registered/unregistered shares for JPY dividends, and debit/credit interest from sub-custodians.
• Research causes for overdrafts and prepare claims to Investment Manager and/or Securities Lending agent as needed.

Conocimientos

Customer service

Communication

Time management

Teamwork

Confidentiality

Securities knowledge

MS Office

Educación

Bachelor's degree in business/finance

Herramientas

Fifth Third Direct

BNY Mellon Workbench

Mobius

ACE

Bloomberg

DTCC

Roscoe

Xcitek

Fee Advantage

Descripción del empleo

Fifth Third Bank seeks a Global Custody Administrator to support Relationship Managers on high-value custody accounts. You will verify daily processing, balance activities, and resolve client issues while ensuring timely risk and compliance controls.

You will mentor new staff, lead process improvements, and provide backup coverage for the supervisor in a dynamic custody environment across domestic and global activities.