Institutional Account Administrator II

Fifth Third; United States; Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Incentive bonus plan

Competitive benefits

Zusammenfassung

Fifth Third Bank seeks a Global Custody Administrator to support Relationship Managers on high-value custody accounts. You will verify daily processing, balance activities, and resolve client issues while ensuring timely risk and compliance controls.

You will mentor new staff, lead process improvements, and provide backup coverage for the supervisor in a dynamic custody environment across domestic and global activities.

Qualifikationen

• Bachelor's degree in business, finance, accounting or related field.
• Proven excellent customer service skills.
• Must be service focused and oriented toward exceptional customer experience.
• Proven excellent written and verbal communication skills including the ability to effectively communicate on behalf of the Bank to both internal and external clients.
• Proven experience operating in an environment that stresses both individual accountability and team-based performance.
• Proven excellent interpersonal/relationship skills.
• Proven ability to manage multiple client accounts and projects with varying priorities and deadlines.
• Proven ability to exercise a high degree of independent judgment and handle confidential information.
• Familiarity with securities systems and technology, securities products, and industry trends including: Fifth Third Direct, BNY Mellon's Workbench, Mobius, ACE, Bloomberg, Depository Trust Company, Xcitek Solutions Plus, Fee Advantage and Roscoe.
• Ability to use all Microsoft Office software including: Excel, Word and Outlook.

Aufgaben

• Fully understand client expectations and operating requirements to ensure service level standards are exceeded.
• May be temporarily assigned to a lead role during times of limited supervisory coverage.
• Will verify and approve daily processing activities within assigned custody team.
• Lead or assist with special projects.
• Serve as backup to Global Custody Services Supervisor as needed.
• Makes suggestions for process improvement and escalates issues of departmental service concern to management in a timely manner.
• Provide support to team members in resolving issues and answering questions.
• Serve as control point person in performing compliance requirements.
• Train/Mentor new team members in all aspects of Global Custody Administrator functions.
• Works independently as primary point of contact and support on assigned custody account relationships (more complex and/or higher risk)... monitoring, reviewing and balancing account activities involving Global and Domestic cash flows, foreign exchanges, income repatriation, physical security handling, overdraft and failed trade resolution and account maintenance to internal system records.
• Research and resolve issues presented by clients, their partners, relationship management and all other internal and external clients and communicate in a timely manner.
• Escalate issues/problems appropriately, according to established escalation paths.
• Review and obtain client signature on Tax Documentation in order to maintain favorable tax status in Global Markets.
• Partner with Securities Lending Agent and/or Investment Advisor on global activity, such as shares segregated due to proxy voting, registered/unregistered shares for JPY dividends, and debit/credit interest from sub-custodians.
• Research causes for overdrafts and prepare claims to Investment Manager and/or Securities Lending agent as needed.

Kenntnisse

Customer service

Communication

Time management

Teamwork

Confidentiality

Securities knowledge

MS Office

Ausbildung

Bachelor's degree in business/finance

Tools

Fifth Third Direct

BNY Mellon Workbench

Mobius

ACE

Bloomberg

DTCC

Roscoe

Xcitek

Fee Advantage

Jobbeschreibung

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

In an area of high dollar volume, client sophistication and trust, and high client expectations, accountable for support for Relationship Manager on assigned group of custody accounts (more complex and/or higher risk - under general supervision). Serve as the primary contact with clients and/or their business partners and act as liaison between the client, relationship management and back-office processing operations. Adhere to internal department procedures and deadlines tonsure regulatory compliance and exemplary client service. Exceed established departmental service levels. Improve service delivery by working in conjunction with operations, technology and relationship management. Verify and approve daily processing activities within assigned custody team. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Fully understand client expectations and operating requirements to ensure service level standards are exceeded.
• May be temporarily assigned to a #lead# role during times of limited supervisory coverage.
• Will verify and approve daily processing activities within assigned custody team.
• Lead or assist with special projects.
• Serve as backup to Global Custody Services Supervisor as needed.
• Makes suggestions for process improvement and escalates issues of departmental service concern to the attention of management in a timely manner.
• Provide support to team members in resolving issues and answering questions.
• Serve as control point person in performing compliance requirements.
• Train/Mentor new team members in all aspects of Global Custody Administrator functions.
• Works independently as primary point of contact and support on assigned custody account relationships (more complex and/or higher risk) which include monitoring, reviewing and balancing account activities involving Global and Domestic cash flows, foreign exchanges, income repatriation, physical security handling, overdraft and failed trade resolution and account maintenance to internal system records.
• Research and resolve issues presented by clients, their partners, relationship management and all other internal and external clients and communicate in a timely manner.
• Escalate issues/problems appropriately, according to established escalation paths.
• Review and obtain client signature on Tax Documentation in order to maintain favorable tax status in Global Markets.
• Partner with Securities Lending Agent and/or Investment Advisor on global activity, such as shares segregated due to proxy voting, registered/unregistered shares for JPY dividends, and debit/credit interest from sub-custodians.
• Research causes for overdrafts and prepare claims to Investment Manager and/or Securities Lending agent as needed.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Bachelor's degree in business, finance, accounting or related field or equivalent work experience.
• Proven excellent customer service skills.
• Must be service focused and oriented toward exceptional customer experience.
• Proven excellent written and verbal communication skills including the ability to effectively communicate on behalf of the Bank to both internal and external clients.
• Proven experience operating in an environment that stresses both individual accountability and team-based performance.
• Proven excellent interpersonal/relationship skills.
• Proven ability to manage multiple client accounts and projects with varying priorities and deadlines.
• Proven ability to exercise a high degree of independent judgment and handle confidential information.
• Proven ability to recognize potential problems and formulate solutions in a timely manner.
• Familiarity with securities systems and technology, securities products, and industry trends including: Fifth Third Direct, BNY Mellon's Workbench, Mobius, ACE, Bloomberg, Depository Trust Company, Xcitek Solutions Plus, Fee Advantage and Roscoe.
• Ability to use all Microsoft Office software including: Excel, Word and Outlook.
• Resourceful and results oriented.

BENEFITS AND COMPENSATION

• Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
• In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION

Cincinnati, Ohio 45227

EEO STATEMENT

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.