CRM Project Manager

Jobgether; Oregon; Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO

401(k) with company contributions

Parental leave

Career development opportunities

Job summary

Jobgether is seeking a CRM Project Manager to lead CRM platform implementations and managed services for global clients from the United States. You will manage client relationships, project planning, budgets, and cross-functional teams through onboarding, discovery, design, development, and delivery.

You will help drive process improvements, governance, and CRM service offerings while coordinating with architects, developers, data analysts, and lifecycle strategists across distributed teams.

Qualifications

• At least 5 years of PM experience in CRM/enterprise platform implementations or CRM managed services.
• Strong organizational, planning, and time-management skills with excellent written and verbal communication abilities.
• Experience managing multiple projects or coordinating multiple workstreams.
• Proven ability to collaborate with cross-functional teams and manage diverse stakeholders.
• Experience organizing structured project kickoffs, discovery workshops, and formal SOW reviews.
• Ability to oversee small cross-functional teams and proactively manage risks, issues, and dependencies.
• Understanding of project lifecycle management, scope alignment, milestone tracking, and delivery governance.
• Familiarity with JIRA and maintaining clear project documentation.
• Ability to learn independently and pursue relevant certifications.
• Flexibility to work hours aligned with NAMER region (EST).

Responsibilities

• Serve as the primary client contact after the pre-sales handoff, leading engagements and managing stakeholder expectations.
• Lead multiple small- to medium-sized projects with low to moderate complexity, or a high-complexity project on a full basis.
• Develop and maintain project plans, track milestones and hours, and oversee budgets and progress.
• Communicate status, risks, issues, and dependencies clearly to clients and internal stakeholders.
• Coordinate cross-functional teams including architects, developers, consultants, data analysts, and lifecycle strategists.
• Identify SOW gaps and propose structured resolutions including Change Requests when needed.
• Own execution across onboarding, discovery, design, development, and delivery phases.
• Manage client escalations with senior internal stakeholders when decisions are required.
• Provide actionable feedback to project teams and mentor where applicable.
• Monitor team capacity and cross-functional dependencies to anticipate delivery challenges.
• Maintain RAID logs, decision trackers, and JIRA boards; ensure governance.

Skills

CRM project management

Stakeholder management

Cross-functional leadership

Communication skills

JIRA experience

Project lifecycle

Tools

JIRA

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Project Manager based in the United States.

The CRM Project Manager will lead the successful delivery of CRM platform implementations and managed services for global clients. This role combines client relationship management, project planning, budget oversight, and cross-functional team coordination. You will manage projects of varying complexity, ensuring that deliverables, timelines, resources, and expectations remain aligned. Working closely with technical specialists and client stakeholders, you will guide projects through every stage of the delivery lifecycle, from onboarding and discovery to development and final delivery. You will also contribute to process improvements, project governance, and the continued development of CRM service offerings. This is an opportunity to take ownership of meaningful client engagements while supporting high-performing, internationally distributed teams.

Accountabilities

• Serve as the primary client contact following the pre-sales handoff, leading engagements, facilitating meetings, and managing stakeholder expectations.
• Lead multiple small- to medium-sized projects with low to moderate complexity, or manage a higher-complexity project on a fully allocated basis.
• Develop and maintain project plans, track milestones and allocated hours, and oversee budgets and delivery progress.
• Communicate project status, risks, issues, and dependencies clearly to clients and internal stakeholders.
• Coordinate cross-functional teams, including architects, developers, consultants, data analysts, and lifecycle strategists, ensuring alignment with project objectives and delivery standards.
• Identify discrepancies between discovery requirements and signed Statements of Work (SOWs), assess scope and assumption gaps, and propose structured resolutions, including Change Requests when needed.
• Own execution across the five core delivery phases: Onboard, Discover, Design, Develop, and Deliver, ensuring that milestone exit criteria are met.
• Manage client escalations effectively, involving senior internal stakeholders when additional support or decisions are required.
• Provide actionable feedback to project team members and, where applicable, support their professional development through direct leadership.
• Monitor team capacity, resource availability, and cross-functional dependencies to anticipate delivery challenges and mitigate risks.
• Maintain standardized project documentation and governance tools, including RAID logs, Decision Trackers, JIRA boards, and shared repositories.
• Follow established PMO processes, contribute feedback and recommendations for continuous improvement, and support consistent project management practices.
• Communicate service capabilities and value propositions to clients while contributing to practice development, thought leadership, training, and industry events.
• Stay informed about project management methodologies, professional development opportunities, and relevant market trends.

Requirements

• At least 5 years of relevant project management experience in CRM and enterprise platform implementations or CRM managed services.
• Strong organizational, planning, and time-management skills, with excellent written and verbal communication abilities.
• Experience managing multiple projects simultaneously or coordinating projects involving several workstreams.
• Proven ability to collaborate with cross-functional teams and manage relationships with diverse internal and external stakeholders.
• Experience organizing and facilitating structured project kickoffs, discovery workshops, stakeholder meetings, and formal SOW gap reviews.
• Ability to oversee small, cross-functional teams, monitor resource capacity, and proactively manage risks, issues, and dependencies.
• Strong understanding of project lifecycle management, scope alignment, milestone tracking, and delivery governance.
• Familiarity with JIRA or comparable project management platforms and the ability to maintain clear, consistent project documentation.
• Ability to learn independently and pursue relevant professional certifications, accreditations, and platform credentials.
• Flexibility to work hours aligned with the NAMER region, with priority given to Eastern Time (EST).

Additional qualifications that are considered an advantage:

• Certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or Salesforce Administrator.
• Experience managing vendors and integrating third-party partners into project delivery.
• Advanced proficiency in project management tools, including complex JIRA workflows and reporting.
• Strong cross-cultural communication skills and experience working with geographically distributed client teams.

Benefits

• Annual salary range of $70,000-$85,000 USD
• Comprehensive medical, dental, and vision insurance with full coverage.
• Generous paid time off (PTO).
• 15 company-wide holidays.
• 401(k) retirement plan with company contributions.
• Paid parental leave.
• Work-life balance and a strong emphasis on employee well-being.
• Career development opportunities in an innovative and evolving industry.
• Opportunities to pursue entrepreneurial initiatives and grow professionally within a global network.
• An internationally diverse and inclusive workplace, supported by employee resource groups and ongoing diversity, equity, and inclusion initiatives.