Global CRM Delivery Lead for Brand Campaigns

Wunderman Thompson (DBA VML); Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Wunderman Thompson (DBA VML) in Austin seeks a Senior Project Manager to guide end-to-end CRM and loyalty initiatives for global brands, delivering complex campaigns on time and within budget. You will partner with cross-functional teams across data science, design, and technology to translate strategy into measurable customer journeys, ensuring high‑impact executions and premium brand experiences.

Strong leadership, clear communication in English, and a track record of managing large programs

Qualifications

• 5+ years of experience in project management within CRM, digital marketing, or a related agency environment.
• Experience with large global brands, preferably luxury or automotive.
• Strong stakeholder management across global teams.
• Deep knowledge of data, technical projects, and enterprise marketing automation platforms.
• Hands-on execution of projects within CRM, web, and/or marketing automation.
• Familiarity with Salesforce Marketing Cloud or Adobe Marketing Cloud.
• Excellent time management, budgeting, and communication skills in English.

Responsibilities

• Lead the delivery and implementation of CRM and loyalty initiatives for major global brands.
• Execute personalized client communication campaigns from inception to deployment.
• Manage global client relationships from a delivery perspective as a trusted partner.
• Develop detailed project scopes, timelines, and budgets.
• Produce high-quality project status reports and client presentations.

Skills

CRM systems

Digital marketing

Project management

Stakeholder management

Marketing automation

Salesforce Marketing Cloud

Adobe Marketing Cloud

Data-driven marketing

Client campaigns

Job description

Wunderman Thompson (DBA VML) in Austin seeks a Senior Project Manager to guide end-to-end CRM and loyalty initiatives for global brands, delivering complex campaigns on time and within budget. You will partner with cross-functional teams across data science, design, and technology to translate strategy into measurable customer journeys, ensuring high‑impact executions and premium brand experiences.

Strong leadership, clear communication in English, and a track record of managing large programs