Global CRM Campaign Architect

Apple, Inc.; Cupertino (CA); On-site; USD 150,000 - 226,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products and free services

Educational reimbursement

Bonuses or commissions

Relocation

Job summary

Apple, Inc. seeks a CRM Campaign Operations Specialist to run worldwide campaigns for Product Marketing and Retail, crafting personalized messages while prioritizing user privacy.

You’ll shape customer journeys, collaborate across teams, and build the data infrastructure that underpins engaging experiences across Apple’s ecosystem. You’ll translate needs into platform capabilities, drive the roadmap, and ensure data accuracy and privacy compliance, all within a fast-paced, innovative environment

Qualifications

• 4+ years of experience in marketing campaign operations.
• Experience building automation flows with CRM/ESP platforms (Braze, Responsys, SFMC).
• Advanced SQL skills with Snowflake and Vertica.
• Strong attention to detail and quality in delivery.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Translate requirements from diverse customer journeys into platform priorities for marketing data infrastructure.
• Evaluate solutions and drive the roadmap from strategy through execution.
• Build and maintain processes, procedures, and controls for data accuracy and system reliability with privacy in mind.
• Partner cross-functionally, aligning stakeholders around common goals.
• Lead or participate in UAT for new system development and enhancements.
• Investigate issues and convert findings into concrete process improvements.

Skills

CRM campaigns

Audience segmentation

SQL

Data privacy

Project management

Excel

Tools

Braze

Oracle Responsys

Salesforce Marketing Cloud

Snowflake

Vertica

Job description

Apple, Inc. seeks a CRM Campaign Operations Specialist to run worldwide campaigns for Product Marketing and Retail, crafting personalized messages while prioritizing user privacy.

You’ll shape customer journeys, collaborate across teams, and build the data infrastructure that underpins engaging experiences across Apple’s ecosystem. You’ll translate needs into platform capabilities, drive the roadmap, and ensure data accuracy and privacy compliance, all within a fast-paced, innovative environment