Global Crisis & Issues Strategy Lead

Adelphi Group; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

Weber Shandwick’s New York office seeks an Account Director to join its Global Crisis and Issues Practice. The role leads crisis counsel for clients, manages complex issues, and mentors emerging talent while collaborating across offices to deliver strategic, data-driven solutions.

The candidate will work on high-profile crises, develop strategies, train teams, and liaise with senior leaders to protect reputations in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field and/or 5+ years of experience in an agency/strategic consulting firm or similar setting.
• Experience counseling clients/senior executives through crises and issues.
• Experience with corporate reputation, brand management and protection through integrated communications.

Responsibilities

• Manage projects and client relationships as key team member to navigate complex, high-profile issues and crisis communications.
• Serve as the day-to-day client contact – provide account support, flag/triage issues, and manage client relations.
• Lead data-driven industry analysis to inform strategy, including AI, media monitoring, and social analysis tools.
• Develop and draft crisis plans, media strategies, reactive statements, trainings, talking points, FAQs, memos, simulations.

Skills

Crisis communications

Issues management

Data analytics

Writing skills

Agency experience

Public affairs

Education

Bachelor's degree

5+ years experience

Tools

AI tools

Media monitoring

Analytics software

Job description

Weber Shandwick’s New York office seeks an Account Director to join its Global Crisis and Issues Practice. The role leads crisis counsel for clients, manages complex issues, and mentors emerging talent while collaborating across offices to deliver strategic, data-driven solutions.

The candidate will work on high-profile crises, develop strategies, train teams, and liaise with senior leaders to protect reputations in a fast-paced environment.