Crisis & Issues Communications Director

Resolute Digital, a Weber Shandwick Company; New York, Northern (NY, KY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Resolute Digital, a Weber Shandwick Company, in New York City is seeking an Account Director in the Crisis and Issues Communications practice. You will lead complex crisis projects, counsel clients, and drive data‑driven insights while mentoring junior staff in a fast-paced agency setting.

The role requires 5+ years in crisis/issues management, solid writing skills, and experience across multiple industries. In-office work in New York is expected with cross‑office collaboration.

Qualifications

• Bachelor's degree in a relevant field and 5+ years in a agency/strategic setting.
• Extensive crisis and issues management experience across industries.
• Experience with corporate reputation and integrated communications programs.
• Proficiency with digital trends, data analytics and turning insights into actions.
• Familiarity with AI and data aggregation to inform strategy.
• Ability to work under pressure and manage multiple projects with deadlines.

Responsibilities

• Manage projects and client relationships as a key team member for complex crisis situations.
• Serve as day-to-day client contact, providing counsel and issue triage.
• Lead data-driven industry analysis using AI, media monitoring and social analysis tools.
• Develop crisis plans, media strategies, reactive statements, trainings and memos.
• Collaborate with senior leaders and practice groups to deliver client success.
• Mentor emerging talent and contribute to growth of the practice.
• Provide regular counsel to clients and liaise with global partners.
• Keep programs on schedule and on budget; contribute to new business pitches.

Skills

Crisis communications

Agency experience

Writing skills

Digital analytics

Media monitoring

Public affairs

Education

Bachelor's degree

Tools

AI

Media analytics tools

Job description

Resolute Digital, a Weber Shandwick Company, in New York City is seeking an Account Director in the Crisis and Issues Communications practice. You will lead complex crisis projects, counsel clients, and drive data‑driven insights while mentoring junior staff in a fast-paced agency setting.

The role requires 5+ years in crisis/issues management, solid writing skills, and experience across multiple industries. In-office work in New York is expected with cross‑office collaboration.